Media Center guide data error 21

Running Vista home premium, I am now getting the message that there is a
processing error (21) and no guide data is being downloaded. I contacted my
HP provider who said to turn off all firewalls. This did not work, I still
have no data...any suggestions ?

http://blogs.msdn.com/astebner/articles/490466.aspx

Scroll down to '21'

regards,
S.Sengupta[MS-MVP]

Synonym wrote:
> Running Vista home premium, I am now getting the message that there is a
> processing error (21) and no guide data is being downloaded. I contacted my
> HP provider who said to turn off all firewalls. This did not work, I still
> have no data...any suggestions ?

HP techs asked me to delete some files in RSA/mahineKeys but when I try, I am
told that I need administrator approval....I am logged in as administrator
!!! I doubt this will fix the error21 problem but why can I not delete files
as an administrator???

"Synonym" wrote:

> Running Vista home premium, I am now getting the message that there is a
> processing error (21) and no guide data is being downloaded. I contacted my
> HP provider who said to turn off all firewalls. This did not work, I still
> have no data...any suggestions ?

I have the same problem and most of the posts I have seen are for a simular
fault with XP Media Centre but don't work for Vista - Please help

"Synonym" wrote:

> HP techs asked me to delete some files in RSA/mahineKeys but when I try, I am
> told that I need administrator approval....I am logged in as administrator
> !!! I doubt this will fix the error21 problem but why can I not delete files
> as an administrator???
>
> "Synonym" wrote:
>
> > Running Vista home premium, I am now getting the message that there is a
> > processing error (21) and no guide data is being downloaded. I contacted my
> > HP provider who said to turn off all firewalls. This did not work, I still
> > have no data...any suggestions ?

Same problem. Please help

It's an Error included in the "Windows Hepl" with no solution?

"Synonym" wrote:

> Running Vista home premium, I am now getting the message that there is a
> processing error (21) and no guide data is being downloaded. I contacted my
> HP provider who said to turn off all firewalls. This did not work, I still
> have no data...any suggestions ?

Hi Ricardo,

I managed to fix the problem by deleting the folder where the EPG data is
stored, which is in the Hidden Directory - C:\ProgramData\Microsoft\eHome -
and then going through a guide setup, which restored the folder but with a
new file to decrypt the EPG data, which was the source of my Code 21 error.

I hope this helps

"Ricardo" wrote:

> Same problem. Please help
>
> It's an Error included in the "Windows Hepl" with no solution?
>
> "Synonym" wrote:
>
> > Running Vista home premium, I am now getting the message that there is a
> > processing error (21) and no guide data is being downloaded. I contacted my
> > HP provider who said to turn off all firewalls. This did not work, I still
> > have no data...any suggestions ?

I already tried this (HP Support also recommended this) but didn't work.



"Tim" wrote:

> Hi Ricardo,
>
> I managed to fix the problem by deleting the folder where the EPG data is
> stored, which is in the Hidden Directory - C:\ProgramData\Microsoft\eHome -
> and then going through a guide setup, which restored the folder but with a
> new file to decrypt the EPG data, which was the source of my Code 21 error.
>
> I hope this helps
>
> "Ricardo" wrote:
>
> > Same problem. Please help
> >
> > It's an Error included in the "Windows Hepl" with no solution?
> >
> > "Synonym" wrote:
> >
> > > Running Vista home premium, I am now getting the message that there is a
> > > processing error (21) and no guide data is being downloaded. I contacted my
> > > HP provider who said to turn off all firewalls. This did not work, I still
> > > have no data...any suggestions ?

Have you tried looking at the log file which will also be in the EPG
directory? In my case you could see that the data was downloaded but could
not be decrypted.

"Ricardo" wrote:

> I already tried this (HP Support also recommended this) but didn't work.
>
>
>
> "Tim" wrote:
>
> > Hi Ricardo,
> >
> > I managed to fix the problem by deleting the folder where the EPG data is
> > stored, which is in the Hidden Directory - C:\ProgramData\Microsoft\eHome -
> > and then going through a guide setup, which restored the folder but with a
> > new file to decrypt the EPG data, which was the source of my Code 21 error.
> >
> > I hope this helps
> >
> > "Ricardo" wrote:
> >
> > > Same problem. Please help
> > >
> > > It's an Error included in the "Windows Hepl" with no solution?
> > >
> > > "Synonym" wrote:
> > >
> > > > Running Vista home premium, I am now getting the message that there is a
> > > > processing error (21) and no guide data is being downloaded. I contacted my
> > > > HP provider who said to turn off all firewalls. This did not work, I still
> > > > have no data...any suggestions ?

YES: I can see 3 text documents and 2 SQM files in the "logs", directory but
I can't understand the error.

My data download until it reaches about 24% and after it, the downloading
stops

"Tim" wrote:

> Have you tried looking at the log file which will also be in the EPG
> directory? In my case you could see that the data was downloaded but could
> not be decrypted.
>
> "Ricardo" wrote:
>
> > I already tried this (HP Support also recommended this) but didn't work.
> >
> >
> >
> > "Tim" wrote:
> >
> > > Hi Ricardo,
> > >
> > > I managed to fix the problem by deleting the folder where the EPG data is
> > > stored, which is in the Hidden Directory - C:\ProgramData\Microsoft\eHome -
> > > and then going through a guide setup, which restored the folder but with a
> > > new file to decrypt the EPG data, which was the source of my Code 21 error.
> > >
> > > I hope this helps
> > >
> > > "Ricardo" wrote:
> > >
> > > > Same problem. Please help
> > > >
> > > > It's an Error included in the "Windows Hepl" with no solution?
> > > >
> > > > "Synonym" wrote:
> > > >
> > > > > Running Vista home premium, I am now getting the message that there is a
> > > > > processing error (21) and no guide data is being downloaded. I contacted my
> > > > > HP provider who said to turn off all firewalls. This did not work, I still
> > > > > have no data...any suggestions ?

Hi Ricardo

In my case the download got to 100% and then I got the error, which is why I
was pretty sure that it was a problem decrypting the file, which was solved
by reinstalling the EPG directory and I presume loading new crypto keys. In
your case it apears that you have not got to that stage, which probably
explains why reinstalling the EPG directory did not work. I am not sure why
the whole file is not downloading. I am not sure if I can help much more but
the obvious things to check are the stability of your internet connection and
whether your firewall/virus checker is causing a problem. Did you ever have
the EPG data download OK or, like me, did it suddenly stop downloading? If
the latter, did this coincide with any hardware or software changes that you
have made.

Tim

"Ricardo" wrote:

> YES: I can see 3 text documents and 2 SQM files in the "logs", directory but
> I can't understand the error.
>
> My data download until it reaches about 24% and after it, the downloading
> stops
>
> "Tim" wrote:
>
> > Have you tried looking at the log file which will also be in the EPG
> > directory? In my case you could see that the data was downloaded but could
> > not be decrypted.
> >
> > "Ricardo" wrote:
> >
> > > I already tried this (HP Support also recommended this) but didn't work.
> > >
> > >
> > >
> > > "Tim" wrote:
> > >
> > > > Hi Ricardo,
> > > >
> > > > I managed to fix the problem by deleting the folder where the EPG data is
> > > > stored, which is in the Hidden Directory - C:\ProgramData\Microsoft\eHome -
> > > > and then going through a guide setup, which restored the folder but with a
> > > > new file to decrypt the EPG data, which was the source of my Code 21 error.
> > > >
> > > > I hope this helps
> > > >
> > > > "Ricardo" wrote:
> > > >
> > > > > Same problem. Please help
> > > > >
> > > > > It's an Error included in the "Windows Hepl" with no solution?
> > > > >
> > > > > "Synonym" wrote:
> > > > >
> > > > > > Running Vista home premium, I am now getting the message that there is a
> > > > > > processing error (21) and no guide data is being downloaded. I contacted my
> > > > > > HP provider who said to turn off all firewalls. This did not work, I still
> > > > > > have no data...any suggestions ?

After too many tries, my error 21 continues.. I made a comment in "Microsoft
Suggestions", under the Subject: "Problems Downloading Guide in Windows Media
Center" Hopefuly Microsoft will answer if many people VOTES for this Thread.

Did you solve yor error finally? If not, please vote for the thread. Thanks

"Synonym" wrote:

> Running Vista home premium, I am now getting the message that there is a
> processing error (21) and no guide data is being downloaded. I contacted my
> HP provider who said to turn off all firewalls. This did not work, I still
> have no data...any suggestions ?

Hi everybody,

As many people, I get the error code 21 while updating the EPG (TV guide) in
windows media center for vista. Having browsed the web during one month to
solve this problem, I realize now that it can be very difficult to fix. The
error can appear suddenly after the EPG has been working perfectly for
months. The error already occured with windows XP media center operating
system, and could often be solved simply by deleting the EPG folder (in the
ehome hidden folder), and reinstalling the guide in the media center (MCE)
program. Good overviews about MCE errors and corresponding fixes can be found
at http://blogs.msdn.com/astebner/articles/490466.aspx and
http://blogs.msdn.com/astebner/articles/487537.aspx, although error 21 has no
real fix there.
In windows vista, many people seem to be unable to fix the problem with the
method mentionned above. Moreover, Microsoft does not seem to dare helping
people with this error: they quote it in the general Vista Help and simply
recommend to call the PC manufacturer for assistance. I have even found two
consumers complaining they had paid the official Microsoft support to have
this error 21 fixed, unsuccesfuly. Peolpe having this problem often pretend
the error message is delivered after a partial download (between 3% and 25%)
of the guide. Actually, the progress bar or progress message is not
redisplayed sufficiently fast and it is possible that the error occurs when
decrypting the data, only after their complete download. The real diagnosis
of error 21 is not the message displayed to the user, but the content of a
log file with an XML extension located in the
C:\ProgramData\Microsoft\eHome\EPG\tracehelper folder.
I think it is worth including systematically in our posts the few lines in
this file that describe the last error(s). These lines are located at or
near the beginning of the file (last input is added at the beginning of the
file), with precise time indication. Don't forget to update the guide and
generate the error 21 immediately before opening this log file.
Below is a copy my log file. You can see that 100% of the guide seem to be
downloaded and that a "Couldn't decompress and secure files" error with
eventID 26 occurs before the error 21 is displayed.
Does anybody have an idea about why a decompressing error could occur ?

************************************************************
- <trace>
<event level="Error" source="Media Center Guide" time="2007:09:08
08:59:54:307934" eventid="26" category="0">Erreur d’exécution de la
décompression des données. Couldn't decompress and secure files</event>
<event level="Info" source="Media Center Guide" time="2007:09:08
08:59:54:307934" eventid="0" category="0">State now changed to:
STATE_ERROR</event>
<event level="Info" source="Media Center Guide" time="2007:09:08
08:59:54:205893" eventid="0" category="0">@ Ehepgdat Decompressing and
securing files</event>
<event level="Info" source="Media Center Guide" time="2007:09:08
08:59:54:202892" eventid="0" category="0">@ Ehepgdat: Bits Run
Successful</event>
<event level="Info" source="Media Center Guide" time="2007:09:08
08:59:54:202892" eventid="0" category="0">xn: bits: successful run.</event>
<event level="Info" source="Media Center Guide" time="2007:09:08
08:59:54:178882" eventid="0" category="0">The job EPG Download is in state
Transferred and is 100% complete.</event>
<event level="Info" source="Media Center Guide" time="2007:09:08
08:59:53:947790" eventid="0" category="0">The job EPG Download is in state
Transferring and is 100% complete.</event>
<event level="Info" source="Media Center Guide" time="2007:09:08
08:59:52:782324" eventid="0" category="0">The job EPG Download is in state
Transferring and is 63% complete.</event>

Ricardo,

Could you please include the link to this thread so that we can vote for it ?

Thanks
--
Denis

PS: See also my reply to synonym in this post, which might be of interest
for you.

"Ricardo" wrote:

> After too many tries, my error 21 continues.. I made a comment in "Microsoft
> Suggestions", under the Subject: "Problems Downloading Guide in Windows Media
> Center" Hopefuly Microsoft will answer if many people VOTES for this Thread.
>
> Did you solve yor error finally? If not, please vote for the thread. Thanks
>
> "Synonym" wrote:
>
> > Running Vista home premium, I am now getting the message that there is a
> > processing error (21) and no guide data is being downloaded. I contacted my
> > HP provider who said to turn off all firewalls. This did not work, I still
> > have no data...any suggestions ?

Hi Denis

After too many months with the problem, I decided to consult directly
Microsoft for a fee. They gave up. I had to re-install the system

Here is the link

http://windowshelp.microsoft.com/com...ws.mediacenter

"Denis" wrote:

> Ricardo,
>
> Could you please include the link to this thread so that we can vote for it ?
>
> Thanks
> --
> Denis
>
> PS: See also my reply to synonym in this post, which might be of interest
> for you.
>
> "Ricardo" wrote:
>
> > After too many tries, my error 21 continues.. I made a comment in "Microsoft
> > Suggestions", under the Subject: "Problems Downloading Guide in Windows Media
> > Center" Hopefuly Microsoft will answer if many people VOTES for this Thread.
> >
> > Did you solve yor error finally? If not, please vote for the thread. Thanks
> >
> > "Synonym" wrote:
> >
> > > Running Vista home premium, I am now getting the message that there is a
> > > processing error (21) and no guide data is being downloaded. I contacted my
> > > HP provider who said to turn off all firewalls. This did not work, I still
> > > have no data...any suggestions ?

On Sat, 8 Sep 2007 18:08:01 -0700, Ricardo <Ricardo@discussions.microsoft.com> wrote:

>After too many months with the problem, I decided to consult directly
>Microsoft for a fee. They gave up. I had to re-install the system

I hope that you got a refund.
--

Cheers

Nigel Barker
Live from the sunny Cote d'Azur
MCE MVP