DRM Problem -Security Component Upgrade

I have lost my DRM file for some reason while using Real Networks Phapsody
product. It keeps directing my to MicroSoft's "Security Component Upgrade"
site.
When I get to the site the Upgrade button is grayed out. Any ideas?

If I remember correctly from when I analyzed that page more closely, the
things that can cause that button to be grayed out are the wrong version of
WMP (7.0 or earlier) - probably not an issue, or not being able to run the
javascript that should enable the button. Make sure your browser is
configured to allow javascript. Make sure you open the site in IE 6 or
later, not Firefox or Mozilla or any other alternative browser.

If none of the above solves the problem, try adding the site to your trusted
sites zone by clicking Tools->Internet Options and then go to the Security
tab. Click Trusted Sites in the box at the top and then click the Sites
button. Add the update site you're on to that list. You may have to restart
the browser to see if it helps.

Let us know if any of this helps or not.

Hey,

I've got the same problem with the Security Component Upgrade. I did as you
said and tried to add it to Trusted sites and restarted the browser but it's
still grayed out. I'm using WMP11 and have tried uninstalling and
reinstalling and I've still had no luck.

Any ideas?
Thanks.

If you rename the file c:\windows\wmsetup.log , then run exactly:
c:\windows\inf\unregmp2.exe /PerformIndiv
, what are the contents of c:\windows\wmsetup.log then?

OK - I had the same problem as the other two folks . . . I did what you just
specified and the contents of the wmsetup.log were:

-----------------------------

[*WMC Logging begun at 2007/04/01 - 16:41:25. Logging at level: '4'. OS is
NT. OSVer is 5.1.2600.0.2945. System Lang is 1033. Prev version system is
11.0.5721.5145. Setup version 11.0.5721.5146.]
Indiv returned '0xc00d2728'.
Current command line: '/PerformIndiv'.

-------------------------------

What does that mean?

Strangely, that error is "Needs Individualization", which is exactly what
you are trying to do. What new software did you install recently? Any
WMP/DRM updates?

If you try this again, do you still get that same message? Because if so
that's reallllly odd.

[newbiedoo]

I don't know whether my fix will help or not. I just upgraded my motherboard and was encountering the same issue. Nothing else seemed to be working so I renamed my drm folder, closed IE, and then revisited the web site to upgrade the security component - it worked. I'm guessing that I've lost some rights to any licenses issued under the prior DRM files - guess I'll find out soon.

The steps I took:

1) made the DRM file visible: (Start, my computer, tools, folder options, click "show hidden files" and uncheck "hide protected operating system files (recommended)")

2) found the DRM file under c:, documents and settings, all users.

3) renamed "DRM" to "Backupdrm" by right clicking.

I've reset the registry, uninstalled all the way down to WMP 8, tried all the
DRM renaming tricks, made the security site trusted, made sure javascript was
allowed, spent 4 hours on the phone with napster tech support running every
reset tool they had, tried every DRM removal/reset program I could find.

The stupid button is still greyed out, I still can't play, stream, watch or
do anything else with WMP or any other software that relies on this DRM.

The only thing I can think of is to re-format my hard drive and start over.
Which I can't do, as it's a company laptop and I don't have a copy of the
ghost image they started with.

Is there any way to completely strip out DRM and start over?

snooping though the page source code for the licence site, i was able to discover that all the page does is checks your media player version and then navagates you to the correct site wich will then open media player and start to download the update.
manually going to the site will have the same effect:

type this in your address bar:
http://go.microsoft.com/fwlink/?LinkId=49282

snooping though the page source code for the licence site, i was able to discover that all the page does is checks your media player version and then navagates you to the correct site wich will then open media player and start to download the update.
manually going to the site will have the same effect:

type this in your address bar:
http://go.microsoft.com/fwlink/?LinkId=49282

[Keenanm]

What newbiedoo wrote worked for me. An email reply from Microsoft told me I
had a problem with IE - but what newbiedoo wrote worked.

Only thing I had trouble with was Step number 2, I had to search for "DRM" in All Users I soon found it and renamed and it and it worked ;).

[Shamus]

Alright i've been reading online about various ways to fix this dam DRM problem but i cant even get that far. I've already added to my trusted sites and i'm trying the renaming trick. only problem is that i keep getting any error message everytime i try to rename the DRM file.
It says:
The Registry Edit cannot rename DRM. Error while renaming key.

Does anyone know what this means and how i can remedy the situation?

[thenextbigname]

To get the button ungrayed out you have to enable the RMGetlicense class add on. Go to Tools/Internet Options/Programs/Manage Add-Ons/
Then select Add-On that have been used bt internet explorer from the drop drown which it should defaut to. Then select the RMGetlicense Class and click on enable. retstart browser.

[ray251]

yes i work on this plob.. for 36 hr. till I got it to work right, This is what I did to fix it...After you fin it DELETE the file (DRM File) then you wil be abale to do the up date..

a Click Start, and then click My Computer.
b On the Tools menu, click Folder Options, and then click the View tab.
c Click Show hidden files and folders, and then click to clear the Hide (OPEN) protected operating system files check box.

in windows XP sp3 Ver.2002 (windows media player 11) Do it just like it says, step by
Step. Then delete the OLD DRM folder!!
…. Then do the up date that it asks you to do …..I will then Pick up your Device
like XBOX360 through media share or any other derives that goes through a GATEWAY
Through media share it..

[Chookie]

Originally Posted by Dale

If I remember correctly from when I analyzed that page more closely, the
things that can cause that button to be grayed out are the wrong version of
WMP (7.0 or earlier) - probably not an issue, or not being able to run the
javascript that should enable the button. Make sure your browser is
configured to allow javascript. Make sure you open the site in IE 6 or
later, not Firefox or Mozilla or any other alternative browser.

If none of the above solves the problem, try adding the site to your trusted
sites zone by clicking Tools->Internet Options and then go to the Security
tab. Click Trusted Sites in the box at the top and then click the Sites
button. Add the update site you're on to that list. You may have to restart
the browser to see if it helps.

Let us know if any of this helps or not.

dale: The last solution worked for me! Quote: "try adding the site to your trusted sites zone by clicking Tools -> Internet Options and then go to the Security tab. Click Trusted Sites in the box at the top and then click the Sites button. Add the update site you're on to that list."

Did that and now IT WORKS!! THANK YOU THANK YOU THANK YOU !!!!!!! :)