Originally Posted by
Dale
If I remember correctly from when I analyzed that page more closely, the
things that can cause that button to be grayed out are the wrong version of
WMP (7.0 or earlier) - probably not an issue, or not being able to run the
javascript that should enable the button. Make sure your browser is
configured to allow javascript. Make sure you open the site in IE 6 or
later, not Firefox or Mozilla or any other alternative browser.
If none of the above solves the problem, try adding the site to your trusted
sites zone by clicking Tools->Internet Options and then go to the Security
tab. Click Trusted Sites in the box at the top and then click the Sites
button. Add the update site you're on to that list. You may have to restart
the browser to see if it helps.
Let us know if any of this helps or not.
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