Windows Error Code 19 for CD / DVD Drives missing

I have a Dell 2400 Dim. The CD/DVD Drives will not operate. I have tried
every solution I could find on the internet. Please help

I've tried:
* Uninstall / restart from last know good config / restart
* Unistall / delete Upper & LowerFilter registers / restart
* Unistall / run a Registry patch / restart

This is the error msg:
"Windows cannot start this hardware device because its configuration
information (in the registry) is incomplete or damaged. (Code 19)"

I'm trying to avoid formatting the drive and reinstalling the OS. I have a
ton of software I can not replace... Please Help!

Have you tried a different drive?

Have you ruled out hardware failure?
--
James
Orlando (Goofy says "Hey"), Florida

"WebSFld" <WebSFld@discussions.microsoft.com> wrote in message
news:96531F8F-8DFE-4743-9780-80DC43487E0B@microsoft.com...
> I have a Dell 2400 Dim. The CD/DVD Drives will not operate. I have tried
> every solution I could find on the internet. Please help
>
> I've tried:
> * Uninstall / restart from last know good config / restart
> * Unistall / delete Upper & LowerFilter registers / restart
> * Unistall / run a Registry patch / restart
>
> This is the error msg:
> "Windows cannot start this hardware device because its configuration
> information (in the registry) is incomplete or damaged. (Code 19)"
>
> I'm trying to avoid formatting the drive and reinstalling the OS. I have
> a
> ton of software I can not replace... Please Help!

Go through the resolution as described in the following KB Article:-

http://support.microsoft.com/default...b;en-us;314060

regards,
S.Sengupta[MS-MVP]



WebSFld wrote:
> I have a Dell 2400 Dim. The CD/DVD Drives will not operate. I have tried
> every solution I could find on the internet. Please help
>
> I've tried:
> * Uninstall / restart from last know good config / restart
> * Unistall / delete Upper & LowerFilter registers / restart
> * Unistall / run a Registry patch / restart
>
> This is the error msg:
> "Windows cannot start this hardware device because its configuration
> information (in the registry) is incomplete or damaged. (Code 19)"
>
> I'm trying to avoid formatting the drive and reinstalling the OS. I have a
> ton of software I can not replace... Please Help!

I'm having the same exact problem - i've tried all of the fixes online
including the ones that were listed to this post - NOTHING is working. I
dont understand how all of a sudden things just dont work - I have two drives
that have this same issue all of a sudden. I wonder if it was some type of
windows update or something that's responsible - it's not the drives I had
those checked out - I even purchased a new one - same exact problem.

I'm hoping someone can come come up with something besides directing you to
the microsoft solution or the manufacture solution (they are exacclty the
same)
thing is because of the help listed there I no longer have the upper and
lower filters - they would not come back even when I tried to export the
saved file before the delete.

it would be nice if there were just a reinstall for the drives instead of
the updates ...

"WebSFld" wrote:

> I have a Dell 2400 Dim. The CD/DVD Drives will not operate. I have tried
> every solution I could find on the internet. Please help
>
> I've tried:
> * Uninstall / restart from last know good config / restart
> * Unistall / delete Upper & LowerFilter registers / restart
> * Unistall / run a Registry patch / restart
>
> This is the error msg:
> "Windows cannot start this hardware device because its configuration
> information (in the registry) is incomplete or damaged. (Code 19)"
>
> I'm trying to avoid formatting the drive and reinstalling the OS. I have a
> ton of software I can not replace... Please Help!

The one solution you have not tried is a Clean install of the OS.
Since you have a Dell, there is likely a restore partition hidden on your
hard drive.

Read your documentation.

Here is the instructions for your Dell Dimension 2400.
http://support.dell.com/support/topi...g=&toggle=&dl=
--
CSM1
http://www.carlmcmillan.com
--
"MsCheleT" <MsCheleT@discussions.microsoft.com> wrote in message
news:048237E2-0474-4D83-8172-282438B285AB@microsoft.com...
> I'm having the same exact problem - i've tried all of the fixes online
> including the ones that were listed to this post - NOTHING is working. I
> dont understand how all of a sudden things just dont work - I have two
> drives
> that have this same issue all of a sudden. I wonder if it was some type
> of
> windows update or something that's responsible - it's not the drives I had
> those checked out - I even purchased a new one - same exact problem.
>
> I'm hoping someone can come come up with something besides directing you
> to
> the microsoft solution or the manufacture solution (they are exacclty the
> same)
> thing is because of the help listed there I no longer have the upper and
> lower filters - they would not come back even when I tried to export the
> saved file before the delete.
>
> it would be nice if there were just a reinstall for the drives instead of
> the updates ...
>
> "WebSFld" wrote:
>
>> I have a Dell 2400 Dim. The CD/DVD Drives will not operate. I have
>> tried
>> every solution I could find on the internet. Please help
>>
>> I've tried:
>> * Uninstall / restart from last know good config / restart
>> * Unistall / delete Upper & LowerFilter registers / restart
>> * Unistall / run a Registry patch / restart
>>
>> This is the error msg:
>> "Windows cannot start this hardware device because its configuration
>> information (in the registry) is incomplete or damaged. (Code 19)"
>>
>> I'm trying to avoid formatting the drive and reinstalling the OS. I have
>> a
>> ton of software I can not replace... Please Help!

This should hopefully work for WebSFld who started the thread. I actually
have a Compac Pavillion machine.
I will check to see if there is something like this for compac machines - I
sure do hope so.
Thanks for your help.

"CSM1" wrote:

> The one solution you have not tried is a Clean install of the OS.
> Since you have a Dell, there is likely a restore partition hidden on your
> hard drive.
>
> Read your documentation.
>
> Here is the instructions for your Dell Dimension 2400.
> http://support.dell.com/support/topi...g=&toggle=&dl=
> --
> CSM1
> http://www.carlmcmillan.com
> --
> "MsCheleT" <MsCheleT@discussions.microsoft.com> wrote in message
> news:048237E2-0474-4D83-8172-282438B285AB@microsoft.com...
> > I'm having the same exact problem - i've tried all of the fixes online
> > including the ones that were listed to this post - NOTHING is working. I
> > dont understand how all of a sudden things just dont work - I have two
> > drives
> > that have this same issue all of a sudden. I wonder if it was some type
> > of
> > windows update or something that's responsible - it's not the drives I had
> > those checked out - I even purchased a new one - same exact problem.
> >
> > I'm hoping someone can come come up with something besides directing you
> > to
> > the microsoft solution or the manufacture solution (they are exacclty the
> > same)
> > thing is because of the help listed there I no longer have the upper and
> > lower filters - they would not come back even when I tried to export the
> > saved file before the delete.
> >
> > it would be nice if there were just a reinstall for the drives instead of
> > the updates ...
> >
> > "WebSFld" wrote:
> >
> >> I have a Dell 2400 Dim. The CD/DVD Drives will not operate. I have
> >> tried
> >> every solution I could find on the internet. Please help
> >>
> >> I've tried:
> >> * Uninstall / restart from last know good config / restart
> >> * Unistall / delete Upper & LowerFilter registers / restart
> >> * Unistall / run a Registry patch / restart
> >>
> >> This is the error msg:
> >> "Windows cannot start this hardware device because its configuration
> >> information (in the registry) is incomplete or damaged. (Code 19)"
> >>
> >> I'm trying to avoid formatting the drive and reinstalling the OS. I have
> >> a
> >> ton of software I can not replace... Please Help!
>
>
>