Vista & WM11 won't play some (most) wma files that XP PC can play.

Hello,

I have the following:
- A Vista PC Home Premium with WM11 and an external shared network hard
drive with all media files on it.
- A Windows XP SP2 and WM11 with access to the above mentioned shared drive.
- A shared network external hard drive (same as above) with all of my music
files in wma.
- unprotected wma files

In this problem I'll use the same file (XYZ.wma) accessed by the Vista and
XP PC's, but this is true for all of my files. The file audio codec is:
Windows Media Audio 9.1, 64kbps, 44kHz, stereo 1-pass CBR. I can play the
song on the XP machine but the following message appears on the Vista
machine: "Windows Media Player cannot play the file. The Player might not
support the file type or might not support the codec that was used to
compress the file." I can however, play another song within that album with
the same codec values, but most songs yield the same error on the when played
on the Vista machine.

Any ideas?

On Tue, 9 Oct 2007 12:29:03 -0700, smd95
<smd95@discussions.microsoft.com> wrote:

>Hello,
>
>I have the following:
>- A Vista PC Home Premium with WM11 and an external shared network hard
>drive with all media files on it.
>- A Windows XP SP2 and WM11 with access to the above mentioned shared drive.
>- A shared network external hard drive (same as above) with all of my music
>files in wma.
>- unprotected wma files
>
>In this problem I'll use the same file (XYZ.wma) accessed by the Vista and
>XP PC's, but this is true for all of my files. The file audio codec is:
>Windows Media Audio 9.1, 64kbps, 44kHz, stereo 1-pass CBR. I can play the
>song on the XP machine but the following message appears on the Vista
>machine: "Windows Media Player cannot play the file. The Player might not
>support the file type or might not support the codec that was used to
>compress the file." I can however, play another song within that album with
>the same codec values, but most songs yield the same error on the when played
>on the Vista machine.
>
>Any ideas?

It sounds simply like one or more files are corrupted. Is it
reproducible if you rip / encode the content again from the source ?

The way you described the file codec is unusually specific for a
standard user. It makes me wonder if you've installed windows media
encoder 9 series, and are possibly using a 64 bit version of Vista ?

There are several KB articles vaguely similar to your issue, though
not for that relatively standard (for windows) codec :

http://support.microsoft.com/kb/932390
http://support.microsoft.com/kb/917312
http://support.microsoft.com/kb/929773

Although you've said it doesn't support "the codec", you didn't say if
there *may* have been video in that file - in which case the diagnosis
could equally be that the video codec is unsupported for some reason.

Was there any indication of video with the problematic file(s) or did
the file also show a video codec as part of File -> Properties ?


HTH
Cheers - Neil
------------------------------------------------
Digital Media MVP : 2004-2007
http://mvp.support.microsoft.com/mvpfaqs

Hi Neil,

I just checked and confirmed I am running the 32-bit Operating System. I
also checked the codec installed using the recommended GSpot analyzer and
think this may be the one you mention: DMO WMAudioV9 WMAPro over S/PDIF
DMO {5210F8E4-B0BB-47C3-A8D9-7B2282CC79ED} 0x00000000 qasf.dll -->
WMADMOD.DLL, so it does look like V9 but I'm not sure and not sure if that's
OK with Visat 32-bit version.

Also, I really am just a standard user, I am just used to working from
remote and having to give very specific details to problems in order to
resolve them in a reasonable time...but I appreciate the compliment!

I'll try to rip a CD and see what happens. It just so happens that I just
discovered my CD drive is not working right now... I'll let you know how that
works out.

Thanks for the reply so far.



"Neil Smith [MVP Digital Media]" wrote:

> On Tue, 9 Oct 2007 12:29:03 -0700, smd95
> <smd95@discussions.microsoft.com> wrote:
>
> >Hello,
> >
> >I have the following:
> >- A Vista PC Home Premium with WM11 and an external shared network hard
> >drive with all media files on it.
> >- A Windows XP SP2 and WM11 with access to the above mentioned shared drive.
> >- A shared network external hard drive (same as above) with all of my music
> >files in wma.
> >- unprotected wma files
> >
> >In this problem I'll use the same file (XYZ.wma) accessed by the Vista and
> >XP PC's, but this is true for all of my files. The file audio codec is:
> >Windows Media Audio 9.1, 64kbps, 44kHz, stereo 1-pass CBR. I can play the
> >song on the XP machine but the following message appears on the Vista
> >machine: "Windows Media Player cannot play the file. The Player might not
> >support the file type or might not support the codec that was used to
> >compress the file." I can however, play another song within that album with
> >the same codec values, but most songs yield the same error on the when played
> >on the Vista machine.
> >
> >Any ideas?
>
> It sounds simply like one or more files are corrupted. Is it
> reproducible if you rip / encode the content again from the source ?
>
> The way you described the file codec is unusually specific for a
> standard user. It makes me wonder if you've installed windows media
> encoder 9 series, and are possibly using a 64 bit version of Vista ?
>
> There are several KB articles vaguely similar to your issue, though
> not for that relatively standard (for windows) codec :
>
> http://support.microsoft.com/kb/932390
> http://support.microsoft.com/kb/917312
> http://support.microsoft.com/kb/929773
>
> Although you've said it doesn't support "the codec", you didn't say if
> there *may* have been video in that file - in which case the diagnosis
> could equally be that the video codec is unsupported for some reason.
>
> Was there any indication of video with the problematic file(s) or did
> the file also show a video codec as part of File -> Properties ?
>
>
> HTH
> Cheers - Neil
> ------------------------------------------------
> Digital Media MVP : 2004-2007
> http://mvp.support.microsoft.com/mvpfaqs
>

Neil,

I rebooted the Vista PC and the CD worked. Not sure what that was about but
I ripped a song within WMA using these settings and none worked: Windows
Media Audio, Windows Media Audio Pro, Windows Media Audio (Variable Bit Rate)
and Windows Media Audio Pro Lossless and none worked. I also ripped it to MP3
and that didn't work either but ripping to WAV (lossless) did work!

I hope that points you in a better direction?

Thanks

"smd95" wrote:

> Hi Neil,
>
> I just checked and confirmed I am running the 32-bit Operating System. I
> also checked the codec installed using the recommended GSpot analyzer and
> think this may be the one you mention: DMO WMAudioV9 WMAPro over S/PDIF
> DMO {5210F8E4-B0BB-47C3-A8D9-7B2282CC79ED} 0x00000000 qasf.dll -->
> WMADMOD.DLL, so it does look like V9 but I'm not sure and not sure if that's
> OK with Visat 32-bit version.
>
> Also, I really am just a standard user, I am just used to working from
> remote and having to give very specific details to problems in order to
> resolve them in a reasonable time...but I appreciate the compliment!
>
> I'll try to rip a CD and see what happens. It just so happens that I just
> discovered my CD drive is not working right now... I'll let you know how that
> works out.
>
> Thanks for the reply so far.
>
>
>
> "Neil Smith [MVP Digital Media]" wrote:
>
> > On Tue, 9 Oct 2007 12:29:03 -0700, smd95
> > <smd95@discussions.microsoft.com> wrote:
> >
> > >Hello,
> > >
> > >I have the following:
> > >- A Vista PC Home Premium with WM11 and an external shared network hard
> > >drive with all media files on it.
> > >- A Windows XP SP2 and WM11 with access to the above mentioned shared drive.
> > >- A shared network external hard drive (same as above) with all of my music
> > >files in wma.
> > >- unprotected wma files
> > >
> > >In this problem I'll use the same file (XYZ.wma) accessed by the Vista and
> > >XP PC's, but this is true for all of my files. The file audio codec is:
> > >Windows Media Audio 9.1, 64kbps, 44kHz, stereo 1-pass CBR. I can play the
> > >song on the XP machine but the following message appears on the Vista
> > >machine: "Windows Media Player cannot play the file. The Player might not
> > >support the file type or might not support the codec that was used to
> > >compress the file." I can however, play another song within that album with
> > >the same codec values, but most songs yield the same error on the when played
> > >on the Vista machine.
> > >
> > >Any ideas?
> >
> > It sounds simply like one or more files are corrupted. Is it
> > reproducible if you rip / encode the content again from the source ?
> >
> > The way you described the file codec is unusually specific for a
> > standard user. It makes me wonder if you've installed windows media
> > encoder 9 series, and are possibly using a 64 bit version of Vista ?
> >
> > There are several KB articles vaguely similar to your issue, though
> > not for that relatively standard (for windows) codec :
> >
> > http://support.microsoft.com/kb/932390
> > http://support.microsoft.com/kb/917312
> > http://support.microsoft.com/kb/929773
> >
> > Although you've said it doesn't support "the codec", you didn't say if
> > there *may* have been video in that file - in which case the diagnosis
> > could equally be that the video codec is unsupported for some reason.
> >
> > Was there any indication of video with the problematic file(s) or did
> > the file also show a video codec as part of File -> Properties ?
> >
> >
> > HTH
> > Cheers - Neil
> > ------------------------------------------------
> > Digital Media MVP : 2004-2007
> > http://mvp.support.microsoft.com/mvpfaqs
> >

Neil, The file reviewed did NOT have a video component.

"Neil Smith [MVP Digital Media]" wrote:

> On Tue, 9 Oct 2007 12:29:03 -0700, smd95
> <smd95@discussions.microsoft.com> wrote:
>
> >Hello,
> >
> >I have the following:
> >- A Vista PC Home Premium with WM11 and an external shared network hard
> >drive with all media files on it.
> >- A Windows XP SP2 and WM11 with access to the above mentioned shared drive.
> >- A shared network external hard drive (same as above) with all of my music
> >files in wma.
> >- unprotected wma files
> >
> >In this problem I'll use the same file (XYZ.wma) accessed by the Vista and
> >XP PC's, but this is true for all of my files. The file audio codec is:
> >Windows Media Audio 9.1, 64kbps, 44kHz, stereo 1-pass CBR. I can play the
> >song on the XP machine but the following message appears on the Vista
> >machine: "Windows Media Player cannot play the file. The Player might not
> >support the file type or might not support the codec that was used to
> >compress the file." I can however, play another song within that album with
> >the same codec values, but most songs yield the same error on the when played
> >on the Vista machine.
> >
> >Any ideas?
>
> It sounds simply like one or more files are corrupted. Is it
> reproducible if you rip / encode the content again from the source ?
>
> The way you described the file codec is unusually specific for a
> standard user. It makes me wonder if you've installed windows media
> encoder 9 series, and are possibly using a 64 bit version of Vista ?
>
> There are several KB articles vaguely similar to your issue, though
> not for that relatively standard (for windows) codec :
>
> http://support.microsoft.com/kb/932390
> http://support.microsoft.com/kb/917312
> http://support.microsoft.com/kb/929773
>
> Although you've said it doesn't support "the codec", you didn't say if
> there *may* have been video in that file - in which case the diagnosis
> could equally be that the video codec is unsupported for some reason.
>
> Was there any indication of video with the problematic file(s) or did
> the file also show a video codec as part of File -> Properties ?
>
>
> HTH
> Cheers - Neil
> ------------------------------------------------
> Digital Media MVP : 2004-2007
> http://mvp.support.microsoft.com/mvpfaqs
>

Neil,

I also installed the hotfix you suggested under this kb:
http://support.microsoft.com/kb/932390 but I did not install the others
listed as they did not apply. I picked the 32-bit Vista hotfix within that kb
and installed the hotfix, didn't fix it.

Thanks


"Neil Smith [MVP Digital Media]" wrote:

> On Tue, 9 Oct 2007 12:29:03 -0700, smd95
> <smd95@discussions.microsoft.com> wrote:
>
> >Hello,
> >
> >I have the following:
> >- A Vista PC Home Premium with WM11 and an external shared network hard
> >drive with all media files on it.
> >- A Windows XP SP2 and WM11 with access to the above mentioned shared drive.
> >- A shared network external hard drive (same as above) with all of my music
> >files in wma.
> >- unprotected wma files
> >
> >In this problem I'll use the same file (XYZ.wma) accessed by the Vista and
> >XP PC's, but this is true for all of my files. The file audio codec is:
> >Windows Media Audio 9.1, 64kbps, 44kHz, stereo 1-pass CBR. I can play the
> >song on the XP machine but the following message appears on the Vista
> >machine: "Windows Media Player cannot play the file. The Player might not
> >support the file type or might not support the codec that was used to
> >compress the file." I can however, play another song within that album with
> >the same codec values, but most songs yield the same error on the when played
> >on the Vista machine.
> >
> >Any ideas?
>
> It sounds simply like one or more files are corrupted. Is it
> reproducible if you rip / encode the content again from the source ?
>
> The way you described the file codec is unusually specific for a
> standard user. It makes me wonder if you've installed windows media
> encoder 9 series, and are possibly using a 64 bit version of Vista ?
>
> There are several KB articles vaguely similar to your issue, though
> not for that relatively standard (for windows) codec :
>
> http://support.microsoft.com/kb/932390
> http://support.microsoft.com/kb/917312
> http://support.microsoft.com/kb/929773
>
> Although you've said it doesn't support "the codec", you didn't say if
> there *may* have been video in that file - in which case the diagnosis
> could equally be that the video codec is unsupported for some reason.
>
> Was there any indication of video with the problematic file(s) or did
> the file also show a video codec as part of File -> Properties ?
>
>
> HTH
> Cheers - Neil
> ------------------------------------------------
> Digital Media MVP : 2004-2007
> http://mvp.support.microsoft.com/mvpfaqs
>

DONE!

Apparently there were two other codecs installed seperately when I looked
under the Vista Programs and Access tool, so I undinstalled them both. One
was a DivX codec and darn but I can't recall the other. They both came out
and it's working.

"Neil Smith [MVP Digital Media]" wrote:

> On Tue, 9 Oct 2007 12:29:03 -0700, smd95
> <smd95@discussions.microsoft.com> wrote:
>
> >Hello,
> >
> >I have the following:
> >- A Vista PC Home Premium with WM11 and an external shared network hard
> >drive with all media files on it.
> >- A Windows XP SP2 and WM11 with access to the above mentioned shared drive.
> >- A shared network external hard drive (same as above) with all of my music
> >files in wma.
> >- unprotected wma files
> >
> >In this problem I'll use the same file (XYZ.wma) accessed by the Vista and
> >XP PC's, but this is true for all of my files. The file audio codec is:
> >Windows Media Audio 9.1, 64kbps, 44kHz, stereo 1-pass CBR. I can play the
> >song on the XP machine but the following message appears on the Vista
> >machine: "Windows Media Player cannot play the file. The Player might not
> >support the file type or might not support the codec that was used to
> >compress the file." I can however, play another song within that album with
> >the same codec values, but most songs yield the same error on the when played
> >on the Vista machine.
> >
> >Any ideas?
>
> It sounds simply like one or more files are corrupted. Is it
> reproducible if you rip / encode the content again from the source ?
>
> The way you described the file codec is unusually specific for a
> standard user. It makes me wonder if you've installed windows media
> encoder 9 series, and are possibly using a 64 bit version of Vista ?
>
> There are several KB articles vaguely similar to your issue, though
> not for that relatively standard (for windows) codec :
>
> http://support.microsoft.com/kb/932390
> http://support.microsoft.com/kb/917312
> http://support.microsoft.com/kb/929773
>
> Although you've said it doesn't support "the codec", you didn't say if
> there *may* have been video in that file - in which case the diagnosis
> could equally be that the video codec is unsupported for some reason.
>
> Was there any indication of video with the problematic file(s) or did
> the file also show a video codec as part of File -> Properties ?
>
>
> HTH
> Cheers - Neil
> ------------------------------------------------
> Digital Media MVP : 2004-2007
> http://mvp.support.microsoft.com/mvpfaqs
>

DivX shouldn't break that, it's an MPEG4 video decoder

Cheers - Neil

On Wed, 10 Oct 2007 07:36:01 -0700, smd95
<smd95@discussions.microsoft.com> wrote:

>DONE!
>
>Apparently there were two other codecs installed seperately when I looked
>under the Vista Programs and Access tool, so I undinstalled them both. One
>was a DivX codec and darn but I can't recall the other. They both came out
>and it's working.
>
>"Neil Smith [MVP Digital Media]" wrote:
>
>> On Tue, 9 Oct 2007 12:29:03 -0700, smd95
>> <smd95@discussions.microsoft.com> wrote:
>>
>> >Hello,
>> >
>> >I have the following:
>> >- A Vista PC Home Premium with WM11 and an external shared network hard
>> >drive with all media files on it.
>> >- A Windows XP SP2 and WM11 with access to the above mentioned shared drive.
>> >- A shared network external hard drive (same as above) with all of my music
>> >files in wma.
>> >- unprotected wma files
>> >
>> >In this problem I'll use the same file (XYZ.wma) accessed by the Vista and
>> >XP PC's, but this is true for all of my files. The file audio codec is:
>> >Windows Media Audio 9.1, 64kbps, 44kHz, stereo 1-pass CBR. I can play the
>> >song on the XP machine but the following message appears on the Vista
>> >machine: "Windows Media Player cannot play the file. The Player might not
>> >support the file type or might not support the codec that was used to
>> >compress the file." I can however, play another song within that album with
>> >the same codec values, but most songs yield the same error on the when played
>> >on the Vista machine.
>> >
>> >Any ideas?
>>
>> It sounds simply like one or more files are corrupted. Is it
>> reproducible if you rip / encode the content again from the source ?
>>
>> The way you described the file codec is unusually specific for a
>> standard user. It makes me wonder if you've installed windows media
>> encoder 9 series, and are possibly using a 64 bit version of Vista ?
>>
>> There are several KB articles vaguely similar to your issue, though
>> not for that relatively standard (for windows) codec :
>>
>> http://support.microsoft.com/kb/932390
>> http://support.microsoft.com/kb/917312
>> http://support.microsoft.com/kb/929773
>>
>> Although you've said it doesn't support "the codec", you didn't say if
>> there *may* have been video in that file - in which case the diagnosis
>> could equally be that the video codec is unsupported for some reason.
>>
>> Was there any indication of video with the problematic file(s) or did
>> the file also show a video codec as part of File -> Properties ?
>>
>>
>> HTH
>> Cheers - Neil
>> ------------------------------------------------
>> Digital Media MVP : 2004-2007
>> http://mvp.support.microsoft.com/mvpfaqs
>>
------------------------------------------------
Digital Media MVP : 2004-2007
http://mvp.support.microsoft.com/mvpfaqs