media player 11 stops me playing protected wma files

downloaded to mediaplayer11 today
Now can't play protected wma music files legitimately bought on line from
wanadoo a couple of years ago ( now Orange so no support there )
gives the message "Windows Media Player cannot play the protected file
because a security upgrade is required. Do you want to download the security
upgrade? and on the next screen asks you to upgrade a component of media
player.
Of course the upgrade button has no effect at all
Any ideas anyone ?

On Sat, 17 Feb 2007 15:26:00 -0800, pstampy
<pstampy@discussions.microsoft.com> wrote:

>downloaded to mediaplayer11 today
>Now can't play protected wma music files legitimately bought on line from
>wanadoo a couple of years ago ( now Orange so no support there )
>gives the message "Windows Media Player cannot play the protected file
>because a security upgrade is required. Do you want to download the security
>upgrade? and on the next screen asks you to upgrade a component of media
>player.

There's details about this process here :
http://www.microsoft.com/windows/win...rm.mspx#q11_11

>Of course the upgrade button has no effect at all
>Any ideas anyone ?


Try to find the DRM folder in your user folder in windows : It should
be in C:\Documents and Settings\All Users\DRM but may be a hidden
folder - see http://support.microsoft.com/KB/810422 for details

Once you find that, rename it , eg to _DRM

Close all versions of media player, delete IE's temporary internet
files and restart IE. Now try the DRM update page again, in IE :
http://drmlicense.one.microsoft.com/...en/indivit.asp


HTH
Cheers - Neil
------------------------------------------------
Digital Media MVP : 2004-2007
http://mvp.support.microsoft.com/mvpfaqs