error: no audio device installed

I get this message when I try to use any audio, "Windows Media Player
cannot play the file because there is a problem with your sound device. There
might not be a sound device installed on your computer, it might be in use by
another program, or it might not be functioning properly."

I have an HP 9 mini-netbook. It came with 1GB, I added 1GB. My
grandchildren somehow updated me from Media player 9 to 11. I just want to
hear some sound. I have rebooted, and screamed my head off. I am no IT tech.
Any help would be appreciated. I bought the computer new from Bestbuy
i12/2008. They will do nothing for me. Since I am unable to drive, there is
not much I can do except pay $259.00 to let the "Geek Squad "fix it. That is
not an option. I only paid $350.00 for the netbook, and I love it.

Sorry for the dissertation. Thank you in advance for any advice.

Linda Rousay
CEO of {Computer Illiterates Anonymous} or 57 year old retired grandmother o
f14.

Does any audio at all work on the system?
Is the right audio output selected in WMP's Tools:Options:Devices:Speakers
menu option?
What audio card is it? Is there a driver update available on that audio
card vendor's web site?

--
Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.
--
"mammananny" <mammananny@discussions.microsoft.com> wrote in message
news:EB10DDA0-613A-4735-8FD5-7DEF40B33137@microsoft.com...
>
> I get this message when I try to use any audio, "Windows Media Player
> cannot play the file because there is a problem with your sound device.
> There
> might not be a sound device installed on your computer, it might be in use
> by
> another program, or it might not be functioning properly."
>
> I have an HP 9 mini-netbook. It came with 1GB, I added 1GB. My
> grandchildren somehow updated me from Media player 9 to 11. I just want to
> hear some sound. I have rebooted, and screamed my head off. I am no IT
> tech.
> Any help would be appreciated. I bought the computer new from Bestbuy
> i12/2008. They will do nothing for me. Since I am unable to drive, there
> is
> not much I can do except pay $259.00 to let the "Geek Squad "fix it. That
> is
> not an option. I only paid $350.00 for the netbook, and I love it.
>
> Sorry for the dissertation. Thank you in advance for any advice.
>
> Linda Rousay
> CEO of {Computer Illiterates Anonymous} or 57 year old retired grandmother
> o
> f14.
>
>