No Audio when playing DVD with Windows Media Player 11.0.6001.7000

Hi

I recently bought a new HP Pavillion Model d5000z desktop PC with Windows
Vista Business 32 bit Service Pack 1.

When a DVD is placed in the drive a list of possible DVD player programs
comes up, when Windows Media Player is selected then an error message
appears. Here is the message

"DVDPlay" in the title bar, message "This version of Windows Media Player
does not support DVD playback. Do you wish to use HP DVDPlay for DVD
playback?" then the buttons are "OK" and "Cancel".

If OK is selected the DVD plays fine on HP DVDPlay. If Cancel is selected
then Windows Media Player 11 plays the video, but with no audio. I have
tried this with several DVDs and specifically DVDs that worked fine with my
previous PC, which I recall had Windows Media Player 9. Also, Nero plays the
DVD fine.

I searched Microsoft help and FAQ and there it says that there is a "help"
button on error messages, click it for more information. But this error
message does not have a "help" button. There does not appear to be any
information in the MS web site that specifically mentions this issue.

How can this be fixed? Thanks. Mac


To summarize, using commercial DVDs, that play on other computers, that play
on this computer using HP DVD player and Nero DVD player, when the same DVD
is played in WMP 11 the video displays, but the audio does not play. Also,
an error message comes up saying that WMP does not support DVD playback.

On Thu, 4 Dec 2008 09:39:02 -0800, Macez
<Macez@discussions.microsoft.com> wrote:


>If OK is selected the DVD plays fine on HP DVDPlay. If Cancel is selected
>then Windows Media Player 11 plays the video, but with no audio.

You need this http://ac3filter.net/project/1/releases and you should
be good to go.

HTH
Cheers - Neil
------------------------------------------------
Digital Media MVP : 2004-2008
http://mvp.support.microsoft.com/mvpfaqs

Neil,
Many thanks that fixed the problem completely.

Mac

"Neil Smith [MVP Digital Media]" wrote:

> On Thu, 4 Dec 2008 09:39:02 -0800, Macez
> <Macez@discussions.microsoft.com> wrote:
>
>
> >If OK is selected the DVD plays fine on HP DVDPlay. If Cancel is selected
> >then Windows Media Player 11 plays the video, but with no audio.
>
> You need this http://ac3filter.net/project/1/releases and you should
> be good to go.
>
> HTH
> Cheers - Neil
> ------------------------------------------------
> Digital Media MVP : 2004-2008
> http://mvp.support.microsoft.com/mvpfaqs
>