WINDOWS MEDIA PLAYER HAS STOPPED WORKING. (MEDIA PLAYER 11)

I AM USING MEDIA PLAYER 11, MY GF AND I EACH HAVE OUR OWN DESKTOP. IT WORKS
ON HERS, BUT ON MINE, WHEN I OPEN IT, IT FREEZES AND I GET THIS MESSAGE:

A PROBLEM CAUSED THE PROGRAM TO STOP WORKING CORRECTLY. WINDOWS WILL CLOSE
THE PROGRAM AND NOTIFY YOU IF A SOLUTION IS AVAILABLE.

HAS ANYONE ELSE HAD THIS PROBLEM BEFORE??

This is from my Problems and solutions and also my Event Viewer. There is no
urge.dll on my system. I did not choose to use or join urge when I initially
set up.

There's more steps in that KB. Follow the Reset steps now.

I don't believe uninstalling/reinstalling would do anything at all here.
The Reset should fix you up, though.

Since August 1, I have also been getting this message shortly after Media
Player starts. I am Vista Ultimate 64-bit. I have been to your website and
no solution seems to solve this problem. I have uninstalled Nero (even
though before August it was working with Nero installed) and any other third
party plug-ins. My bucket ID is 2358204. I am getting ready to do a
reinstall of the OS. Because I am getting nowhere in solving this. I'll be
going back to XP or may it is time to get a Mac.

What's the full crash data for that - the Application Name, Application
Version, etc? The bucket ID you mention doesn't map to anything in the
64bit space. In the 32bit space, it loosely maps to an IE failure which
already has a published response.

Is 'urge.dll' present on this system?

Hi zachd,

Can you tell me what you mean by "you need to reset your DRM store? I'm
getting the same message as the other guy . . . WMP will play in the preview
section of my files (a .wav or .MP3 or some video file) and it will also play
them when WMP is open on its own. However, when I stop the song or the
movie, I get the same message as the other person gets. It worked - then
didn't. What did I do and what do I need to undo - or what didn't I do that
I need to do? Thanks in advance! Ray

[Dizzydan]

Hi, I am suffering from the exact same problem and have no idea how to fix it, do you know what I could do please?

Product
Windows Media Player

Problem
Stopped working

Date
05/01/2009 14:05

Status
Report Sent

Problem signature
Problem Event Name: APPCRASH
Application Name: wmplayer.exe
Application Version: 11.0.6000.6344
Application Timestamp: 46e5f12e
Fault Module Name: kernel32.dll
Fault Module Version: 6.0.6000.16386
Fault Module Timestamp: 4549bd80
Exception Code: c06d007e
Exception Offset: 0001b09e
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 2057
Additional Information 1: 5dad
Additional Information 2: 5e1ffa857494071c23123958f3be634b
Additional Information 3: 90e2
Additional Information 4: 3b3b77971bf76acf88644711dc7fbe7c

Extra information about the problem
Bucket ID: 530457945

Thanks

It's impossible to get proper information about your exact same
problem because you (or the techarena site) removed the original
information which you're replying to.

If you're getting crashes like this, the first step I'd take would be
to identify the audio and video hardware supplied / installed in your
PC so you know who made it.

Then head to the manfacturers websites to get the latest (most recent)
driver software for that hardware.

For Video, this would often be NVidia, ATI/AMD or Intel.
For audio, you might have Realtek, Creative or Sigmatel hardware.

For both hardware types, identify what's in the PC (often in Control
Panel -> System -> Device Manager -> Hardware) and try to search
online for drivers - either windows update, or via the manufacturer
website

Hello Zachd, I noticed you asked if the cpu had been changed and I did not
observe a response. I have the same [WMPhas stopped working] and [wmp sharing
service has stopped working] problems that this and other forums have talked
about. I have recently changed the cpu. I cant' find the 'stopped working'
event in event management, and I have tried fixing the DRM file, which
currently is 'empty' When I try this, as per the link toarticle ID:891664, it
opens WMP automatically and then it immediately closes with the same message.
Would it be better to uninstall WMP11 and reinstall?