WMP 11 on XP crashes when flash drive attached

Windows Media Player 11 running on Windows XP crashes if a flash drive is
attached. It also crashes immediately if started when a flash drive is
already attached.

The event logs contain this:

The Application log contains this error:
Source: Application Error
Event ID: 1000
Faulting application wmplayer.exe, version 11.0.5721.5145, faulting module
indiv01.key, version 11.0.6000.7000, fault address 0x000a61fa.

A few seconds later is this error:
Source: Application Error
Event ID: 1001
Fault bucket 862242846.

You might find that deleting the (hidden) file wmpinfo.xml on the
flash driver might help as a first step. Use windows explorer Tools ->
Folder Options to show hidden and system files to view it.

If you close all browsers and media player, then visit this page in IE
browser http://drmlicense.one.microsoft.com/...en/indivit.asp
the button there should be available to be clicked.

If it's greyed out, you may need to reset your DRM store - this page
(step #3) http://support.microsoft.com/kb/891664/en-us has
instructions on how to do that.


HTH
Cheers - Neil


On Mon, 28 Jul 2008 06:24:01 -0700, A.J.
<AJ@discussions.microsoft.com> wrote:

>Windows Media Player 11 running on Windows XP crashes if a flash drive is
>attached. It also crashes immediately if started when a flash drive is
>already attached.
>
>The event logs contain this:
>
>The Application log contains this error:
>Source: Application Error
>Event ID: 1000
>Faulting application wmplayer.exe, version 11.0.5721.5145, faulting module
>indiv01.key, version 11.0.6000.7000, fault address 0x000a61fa.
>
>A few seconds later is this error:
>Source: Application Error
>Event ID: 1001
>Fault bucket 862242846.
------------------------------------------------
Digital Media MVP : 2004-2008
http://mvp.support.microsoft.com/mvpfaqs

The crash occurs regardless of the presence of the wmpinfo.xml file. It will
happen with a freshly formatted frash drive.

The Security component upgrade site actually crashes IE and has the button
greyed out in Firefox.

There is no DRM store that I can find. There are no folders called DRM and
the registry does not have an //HKLM/Software/Microsoft/DRM

Are there any suggestions on where to go from here?

A.J.

"Neil Smith [MVP Digital Media]" wrote:

> You might find that deleting the (hidden) file wmpinfo.xml on the
> flash driver might help as a first step. Use windows explorer Tools ->
> Folder Options to show hidden and system files to view it.
>
> If you close all browsers and media player, then visit this page in IE
> browser http://drmlicense.one.microsoft.com/...en/indivit.asp
> the button there should be available to be clicked.
>
> If it's greyed out, you may need to reset your DRM store - this page
> (step #3) http://support.microsoft.com/kb/891664/en-us has
> instructions on how to do that.
>
>
> HTH
> Cheers - Neil
>
>
> On Mon, 28 Jul 2008 06:24:01 -0700, A.J.
> <AJ@discussions.microsoft.com> wrote:
>
> >Windows Media Player 11 running on Windows XP crashes if a flash drive is
> >attached. It also crashes immediately if started when a flash drive is
> >already attached.
> >
> >The event logs contain this:
> >
> >The Application log contains this error:
> >Source: Application Error
> >Event ID: 1000
> >Faulting application wmplayer.exe, version 11.0.5721.5145, faulting module
> >indiv01.key, version 11.0.6000.7000, fault address 0x000a61fa.
> >
> >A few seconds later is this error:
> >Source: Application Error
> >Event ID: 1001
> >Fault bucket 862242846.
> ------------------------------------------------
> Digital Media MVP : 2004-2008
> http://mvp.support.microsoft.com/mvpfaqs
>

Did you have chance to turn on the option to "Show hidden files and
folders" in windows XP ? It's installed by default when WMP installs,
so it's kinda hard to see how it vanished.

ZachD might have some other ideas. His site has steps to run the
Individualisation http://zachd.com/pss/pss.html#indiv and some info on
how to find out the current version you have installed.

Cheers - Neil

On Wed, 30 Jul 2008 04:35:00 -0700, A.J.
<AJ@discussions.microsoft.com> wrote:

>The crash occurs regardless of the presence of the wmpinfo.xml file. It will
>happen with a freshly formatted frash drive.
>
>The Security component upgrade site actually crashes IE and has the button
>greyed out in Firefox.
>
>There is no DRM store that I can find. There are no folders called DRM and
>the registry does not have an //HKLM/Software/Microsoft/DRM
>
>Are there any suggestions on where to go from here?
>
>A.J.
>
>"Neil Smith [MVP Digital Media]" wrote:
>
>> You might find that deleting the (hidden) file wmpinfo.xml on the
>> flash driver might help as a first step. Use windows explorer Tools ->
>> Folder Options to show hidden and system files to view it.
>>
>> If you close all browsers and media player, then visit this page in IE
>> browser http://drmlicense.one.microsoft.com/...en/indivit.asp
>> the button there should be available to be clicked.
>>
>> If it's greyed out, you may need to reset your DRM store - this page
>> (step #3) http://support.microsoft.com/kb/891664/en-us has
>> instructions on how to do that.
>>
>>
>> HTH
>> Cheers - Neil
>>
>>
>> On Mon, 28 Jul 2008 06:24:01 -0700, A.J.
>> <AJ@discussions.microsoft.com> wrote:
>>
>> >Windows Media Player 11 running on Windows XP crashes if a flash drive is
>> >attached. It also crashes immediately if started when a flash drive is
>> >already attached.
>> >
>> >The event logs contain this:
>> >
>> >The Application log contains this error:
>> >Source: Application Error
>> >Event ID: 1000
>> >Faulting application wmplayer.exe, version 11.0.5721.5145, faulting module
>> >indiv01.key, version 11.0.6000.7000, fault address 0x000a61fa.
>> >
>> >A few seconds later is this error:
>> >Source: Application Error
>> >Event ID: 1001
>> >Fault bucket 862242846.
>> ------------------------------------------------
>> Digital Media MVP : 2004-2008
>> http://mvp.support.microsoft.com/mvpfaqs
>>
------------------------------------------------
Digital Media MVP : 2004-2008
http://mvp.support.microsoft.com/mvpfaqs

Oh yeah, actually I really like/care about this issue.

Did you upgrade the processor on the system or something like that?

--
Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.
--
"A.J." <AJ@discussions.microsoft.com> wrote in message
news:65846229-3B7F-4C2B-B27F-4C9A7D057DE7@microsoft.com...
> The crash occurs regardless of the presence of the wmpinfo.xml file. It
> will
> happen with a freshly formatted frash drive.
>
> The Security component upgrade site actually crashes IE and has the button
> greyed out in Firefox.
>
> There is no DRM store that I can find. There are no folders called DRM
> and
> the registry does not have an //HKLM/Software/Microsoft/DRM
>
> Are there any suggestions on where to go from here?
>
> A.J.
>
> "Neil Smith [MVP Digital Media]" wrote:
>
>> You might find that deleting the (hidden) file wmpinfo.xml on the
>> flash driver might help as a first step. Use windows explorer Tools ->
>> Folder Options to show hidden and system files to view it.
>>
>> If you close all browsers and media player, then visit this page in IE
>> browser http://drmlicense.one.microsoft.com/...en/indivit.asp
>> the button there should be available to be clicked.
>>
>> If it's greyed out, you may need to reset your DRM store - this page
>> (step #3) http://support.microsoft.com/kb/891664/en-us has
>> instructions on how to do that.
>>
>>
>> HTH
>> Cheers - Neil
>>
>>
>> On Mon, 28 Jul 2008 06:24:01 -0700, A.J.
>> <AJ@discussions.microsoft.com> wrote:
>>
>> >Windows Media Player 11 running on Windows XP crashes if a flash drive
>> >is
>> >attached. It also crashes immediately if started when a flash drive is
>> >already attached.
>> >
>> >The event logs contain this:
>> >
>> >The Application log contains this error:
>> >Source: Application Error
>> >Event ID: 1000
>> >Faulting application wmplayer.exe, version 11.0.5721.5145, faulting
>> >module
>> >indiv01.key, version 11.0.6000.7000, fault address 0x000a61fa.
>> >
>> >A few seconds later is this error:
>> >Source: Application Error
>> >Event ID: 1001
>> >Fault bucket 862242846.
>> ------------------------------------------------
>> Digital Media MVP : 2004-2008
>> http://mvp.support.microsoft.com/mvpfaqs
>>

That link should definitely fix you up, but I would really love to know more
information about the system in that I've got The Right Person in DRM
interested in this but we haven't been able to find a way to reproduce this
problem yet.

--
Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.
--
"Neil Smith [MVP Digital Media]" <neil@nospam.com> wrote in message
news:8fn194dnrg9kfia85c28pishnhajphsb8b@4ax.com...
> Did you have chance to turn on the option to "Show hidden files and
> folders" in windows XP ? It's installed by default when WMP installs,
> so it's kinda hard to see how it vanished.
>
> ZachD might have some other ideas. His site has steps to run the
> Individualisation http://zachd.com/pss/pss.html#indiv and some info on
> how to find out the current version you have installed.
>
> Cheers - Neil
>
> On Wed, 30 Jul 2008 04:35:00 -0700, A.J.
> <AJ@discussions.microsoft.com> wrote:
>
>>The crash occurs regardless of the presence of the wmpinfo.xml file. It
>>will
>>happen with a freshly formatted frash drive.
>>
>>The Security component upgrade site actually crashes IE and has the button
>>greyed out in Firefox.
>>
>>There is no DRM store that I can find. There are no folders called DRM
>>and
>>the registry does not have an //HKLM/Software/Microsoft/DRM
>>
>>Are there any suggestions on where to go from here?
>>
>>A.J.
>>
>>"Neil Smith [MVP Digital Media]" wrote:
>>
>>> You might find that deleting the (hidden) file wmpinfo.xml on the
>>> flash driver might help as a first step. Use windows explorer Tools ->
>>> Folder Options to show hidden and system files to view it.
>>>
>>> If you close all browsers and media player, then visit this page in IE
>>> browser http://drmlicense.one.microsoft.com/...en/indivit.asp
>>> the button there should be available to be clicked.
>>>
>>> If it's greyed out, you may need to reset your DRM store - this page
>>> (step #3) http://support.microsoft.com/kb/891664/en-us has
>>> instructions on how to do that.
>>>
>>>
>>> HTH
>>> Cheers - Neil
>>>
>>>
>>> On Mon, 28 Jul 2008 06:24:01 -0700, A.J.
>>> <AJ@discussions.microsoft.com> wrote:
>>>
>>> >Windows Media Player 11 running on Windows XP crashes if a flash drive
>>> >is
>>> >attached. It also crashes immediately if started when a flash drive is
>>> >already attached.
>>> >
>>> >The event logs contain this:
>>> >
>>> >The Application log contains this error:
>>> >Source: Application Error
>>> >Event ID: 1000
>>> >Faulting application wmplayer.exe, version 11.0.5721.5145, faulting
>>> >module
>>> >indiv01.key, version 11.0.6000.7000, fault address 0x000a61fa.
>>> >
>>> >A few seconds later is this error:
>>> >Source: Application Error
>>> >Event ID: 1001
>>> >Fault bucket 862242846.
>>> ------------------------------------------------
>>> Digital Media MVP : 2004-2008
>>> http://mvp.support.microsoft.com/mvpfaqs
>>>
> ------------------------------------------------
> Digital Media MVP : 2004-2008
> http://mvp.support.microsoft.com/mvpfaqs

I have uninstalled and reinstalled Media Player. It didn't fix the problem
but I was able to find the registry entry and thus the DRM folder and delete
the files in it. (Should the uninstall have deleted these?)

I went to the security component upgrade site and it worked. I rebooted,
restarted Media Player and inserted a flash drive and it worked. Yeah!

Maybe I just missed the directory before? It appears in the correct place
now and shows up in a search now. I was showing hidden and system files when
I first searched so that's not the problem.

You asked about the hardware history:
Eight months ago there was smoke and the original motherboard failed and was
replaced with a different model. The CPU was kept and the hard drive was
upgraded at the same time.

Windows XP had to be repaired to work then updated. Media Player wouldn't
work at all. It had to be reinstalled to work with the new hardware. After
this point Media Player crashed with any flash drive. It wasn't critical so
it wasn't immediately dealt with. If you hadn't asked about the CPU upgrade,
I wouldn't have thought about it.

Thanks (Neil and Zach) for all of your suggestions. They helped solve the
problem even if I'm a little unsure of the cause of it.

A.J.

P.S. - I suppose it's good to have the "right" person in digital rights
management. - aj

"zachd [MSFT]" wrote:

>
> That link should definitely fix you up, but I would really love to know more
> information about the system in that I've got The Right Person in DRM
> interested in this but we haven't been able to find a way to reproduce this
> problem yet.
>
> --
> Speaking for myself only.
> See http://zachd.com/pss/pss.html for some helpful WMP info.
> This posting is provided "AS IS" with no warranties, and confers no rights.
> --
> "Neil Smith [MVP Digital Media]" <neil@nospam.com> wrote in message
> news:8fn194dnrg9kfia85c28pishnhajphsb8b@4ax.com...
> > Did you have chance to turn on the option to "Show hidden files and
> > folders" in windows XP ? It's installed by default when WMP installs,
> > so it's kinda hard to see how it vanished.
> >
> > ZachD might have some other ideas. His site has steps to run the
> > Individualisation http://zachd.com/pss/pss.html#indiv and some info on
> > how to find out the current version you have installed.
> >
> > Cheers - Neil
> >
> > On Wed, 30 Jul 2008 04:35:00 -0700, A.J.
> > <AJ@discussions.microsoft.com> wrote:
> >
> >>The crash occurs regardless of the presence of the wmpinfo.xml file. It
> >>will
> >>happen with a freshly formatted frash drive.
> >>
> >>The Security component upgrade site actually crashes IE and has the button
> >>greyed out in Firefox.
> >>
> >>There is no DRM store that I can find. There are no folders called DRM
> >>and
> >>the registry does not have an //HKLM/Software/Microsoft/DRM
> >>
> >>Are there any suggestions on where to go from here?
> >>
> >>A.J.
> >>
> >>"Neil Smith [MVP Digital Media]" wrote:
> >>
> >>> You might find that deleting the (hidden) file wmpinfo.xml on the
> >>> flash driver might help as a first step. Use windows explorer Tools ->
> >>> Folder Options to show hidden and system files to view it.
> >>>
> >>> If you close all browsers and media player, then visit this page in IE
> >>> browser http://drmlicense.one.microsoft.com/...en/indivit.asp
> >>> the button there should be available to be clicked.
> >>>
> >>> If it's greyed out, you may need to reset your DRM store - this page
> >>> (step #3) http://support.microsoft.com/kb/891664/en-us has
> >>> instructions on how to do that.
> >>>
> >>>
> >>> HTH
> >>> Cheers - Neil
> >>>
> >>>
> >>> On Mon, 28 Jul 2008 06:24:01 -0700, A.J.
> >>> <AJ@discussions.microsoft.com> wrote:
> >>>
> >>> >Windows Media Player 11 running on Windows XP crashes if a flash drive
> >>> >is
> >>> >attached. It also crashes immediately if started when a flash drive is
> >>> >already attached.
> >>> >
> >>> >The event logs contain this:
> >>> >
> >>> >The Application log contains this error:
> >>> >Source: Application Error
> >>> >Event ID: 1000
> >>> >Faulting application wmplayer.exe, version 11.0.5721.5145, faulting
> >>> >module
> >>> >indiv01.key, version 11.0.6000.7000, fault address 0x000a61fa.
> >>> >
> >>> >A few seconds later is this error:
> >>> >Source: Application Error
> >>> >Event ID: 1001
> >>> >Fault bucket 862242846.
> >>> ------------------------------------------------
> >>> Digital Media MVP : 2004-2008
> >>> http://mvp.support.microsoft.com/mvpfaqs
> >>>
> > ------------------------------------------------
> > Digital Media MVP : 2004-2008
> > http://mvp.support.microsoft.com/mvpfaqs
>
>
>