Finally after using it for 3 months, i quit Tikona. but in this period I had faced number of problems with this Broadband service starting from my very first month. i would like to mention those here and will recommend users dont even think of using tikona.
Problem 1: Improper Billing
My connection was started from 30th March 2012, using Plan ADCB499. I was said by your executive (Mahesh) that i get 8GB free usage @ 2MBS. Now as you can see in the bill above, this bill generated on 7th April 2012. How can i use 8GB in just a week. Though, as i can see in my Session History at selfcare.tikona, am still at just 6GB (30th March to 23rd April). Still i have left 2 GB of my free usage cap. Than what is this Bill about ? Why should i pay 264/- ? What for ?
Problem 2: Wrong Speed:
As per Tikona Executive and ADCB499 Plan, i must get speed of 2MBPS, what i get is you can see in the images above. Its the latest image as you can see the date/time in the bottom right corner. I have few earlier screenshots as well where i use to get speed at 0.32mbps (Less than 512). Is it really a 2MPS Connection ?
Problem 3: Cheated by Executive
As per the Plan, i should have been charged Rs 1000/- (500/- installation Charge + 500/- Plan rent confirmed with customer care), but this guy took 1200/- Rs. from me. Anyways, i received SMS that says 1100/- has been credited in my tikona account. But, no matter first month charge should 1000/- or 1100/-, why he took 1200/- from me ?
There are many more problems with the services, but these 3 were major. When i tried to call Mahesh for complaining about services he dint received any calls since he took money from me. I already tried to talk with customer care executives but all those conversations remained useless as they just gave me informations that i already know. They were not able to help me any proper way. Hence, am writing this mail to you higher authorities. Hope you guys can help me for sure.
It wasn't even a month since i took tikona (as per the bill attached above), I had just used 6GB out of my 8GB free usage cap, already paid 1200/- and need to pay more 264/-.... was it fair ? Though i dint got exactly what i have been said i will get.