I live in Mumbai and just last month I purchased a Reliance Netconnect for internet service. The internet plan for which I had applied was to give me 3.1 Mbps of speed and 5 GB of data usage per month. But when I started using the internet, I realized that the speed of the internet was very low according to the mentioned 3.1 Mbps. I checked the speed and found that it was running at 1.3 Mbps. During middle of the week, this speed of internet went even low. When trying to find out the reason behind it, I found that I was actually using some other plan rather than what I had subscribed for. I contacted the Reliance customer care and talked about this problem with them. They said that they will need to check their database. After calling some two days later, they said that they will be sending their technician to verify the problem first had. But no one came till I called them again after three days. Even this call went in vain. Is there any other person who has faced problems due to bad customer care provided by Reliance?