Results 1 to 6 of 6

Thread: Extremely Pathetic State of Customer Service at MTNL

  1. #1
    Join Date
    May 2009
    Posts
    735

    Extremely Pathetic State of Customer Service at MTNL

    My broadband connection is not working since last one weeks. I have complained a number of times to the MTNL customer service they provided multiple docket numbers and nothing else

    After about two three weeks ago it again gets disconnected and i had complained them a number of times and yet none of the mtnl personnel came hear to solve this problem yet Please guide me in this matter tell me how can i get my broadband working again the Extremely Pathetic State of Customer Service at MTNL.

  2. #2
    Join Date
    Dec 2005
    Posts
    945

    Re: Extremely Pathetic State of Customer Service at MTNL

    Yeah really the Customer Service at MTNL is pathetic and i had also faced this problem a number of times when my broadband connection got down but after a few days one man turned up and called me and he told me to follow some instructions and then after following the instructions i got my broadband connection working again.
    you know you've made it big on here when you have your own imposter

  3. #3
    Join Date
    Sep 2005
    Posts
    1,370

    Re: Extremely Pathetic State of Customer Service at MTNL

    I think that you should go to the MTNL office and try complaining there Because after you complaint there they should resolve your problem manually since when you complain at the customer service these complaints take time and then they are assigned in the order the complaints were received.
    Whereas a manual complaint is given much more importance then the complaint which is registered via the landline.
    DFI LANPARTY SLI-DR
    AMD 64 x2 4800+
    OCZ (2 x 512) DDR600

  4. #4
    Join Date
    Aug 2008
    Posts
    721

    Re: Extremely Pathetic State of Customer Service at MTNL

    Have you tried taking an online help in order to resolve this problem it appears as you have not hence i will suggest you to call the customer service and then follow the instructions of the IVRS then after selecting the appropriate language press 3 button from your landline telephone to get manual instruction so that you can solve this issue.

  5. #5
    Join Date
    Dec 2007
    Posts
    765

    Re: Extremely Pathetic State of Customer Service at MTNL

    I will suggest you to rush to the nearest MTNL office and try to complaint to the higher authority regarding your broadband failure. As far as i know when you complaint to a higher authority your problem will be solved within 24 hours. I had experienced such cases and solved these as mentioned here.
    No TechArena No Experts, Know TA know Experts!

  6. #6
    Join Date
    Apr 2008
    Posts
    2,276

    Re: Extremely Pathetic State of Customer Service at MTNL

    Are you sure whether your router is working properly if yes then i will suggest you to give a written complaint and get it dispatched at the mtnl office and after getting it dispatched register a case against Mtnl in consumer forums

    where you need to submit this dispatched letter and the previous docket / complaint numbers. You can also ask for a compensation.

Similar Threads

  1. Sony Ericsson is giving pathetic service in Mumbai
    By bEVaAN in forum Portable Devices
    Replies: 5
    Last Post: 28-04-2011, 08:30 PM
  2. MTNL Delhi: Download speed pathetic
    By Ekhattar in forum India BroadBand
    Replies: 5
    Last Post: 24-01-2011, 07:39 AM
  3. Tata Indicom -Wimax: Pathetic Customer Service
    By Lachlann in forum India BroadBand
    Replies: 5
    Last Post: 12-10-2010, 11:17 AM
  4. MTNL announced MY GROUP Plan for Trump customer
    By Aadesh in forum India BroadBand
    Replies: 3
    Last Post: 13-12-2008, 03:14 PM
  5. MTNL Mobshare - MTNL MOBILE PHOTO SHARING SERVICE
    By Subodh1 in forum India BroadBand
    Replies: 0
    Last Post: 15-09-2008, 06:46 PM

Tags for this Thread

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Page generated in 1,711,673,633.91918 seconds with 17 queries