Photon Pro Troubleshooting

[AniketS]

Powering on the CPE: Push in the power button (Black Colour) to power ON the System takes around a minute to boot completely. If the CPE fails to start replace the CPE unit.

The Power LED turns red light until the CPE starts up. When start up ready, light changes to green and stays ON. If the Power LED does not glow please check the following.

• Check if Power Supply to the CPE.
• Check if the Adopter is properly plugged in power socket.
• Check if the cable to the CPE is connected on the Black input provided (Marked with “DCIN”

The ONLINE LED turns on while IP connected and blinks while there is traffic.
If the Online LED does not glow please check the following.

• Check if the connectivity from Computer and CPE is proper.
• Check if there is no change in IP address of computer
• Check if there is any static IP provided to CPE.

WLAN LED turns ON while wireless is active.

If the WLAN LED does not glow please check Step No : 6.1 of CPE Trouble shooting manual If WLAN LED is ON and Still customer is not able to access via wireless. Please check the wireless security options STEP No: 6.2 of CPE Trouble shooting manual

[AniketS]

DSL LED blinks and turns steady on when connection is established with DSL node. If the DSL LED does not glow please check the following

• Check if the cable is properly plugged in at rear of CPE in “DSL” socket.
• Check if the cable from the rosette box is not disconnected.
• Change the cable between rosette box and CPE.
• Check the settings of the CPE from STEP 1 to STEP 8 in CPE Trouble shooting manual
• Reboot to CPE is all of the above if found ‘OK’

Each LANx LED turns ON while Ethernet port is properly connected and blinks while there is traffic.
If the LANx LED does not glow please check the following

• Check the cable is properly plugged in the sockets at rear of CPE. (LAN ports are YELLOW Colour marked with LAN1, LAN2, LAN3 & LAN4)
• Check if the connectivity from Computer and CPE is proper.
• Check if there is no change in IP address of computer
• Check if there is any static IP provided to CPE.
• Check if the LAN port of the Computer is enabled or functioning OK.
• Reboot to CPE is all of the above if found ‘OK’