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my passport not connecting with other pc

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Old 11-12-2014
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Join Date: Sep 2014
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my passport not connecting with other pc
  

My wd passport 500 gb works on my pc but when i connect it to my friend's pc, there i can not see it(spinning sound do comes after connecting). what could be the problem?

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Old 12-12-2014
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Join Date: Aug 2014
Posts: 7
Re: my passport not connecting with other pc

Hi mahideep,
Based on your post, which OS are you using and which OS is your friend using?
May I know any error messages, there when you are trying to connect?
It could be because of the file format system, the file format on the hard drive might not be supporting your friends operating system.
If your friend and you are using Mac and Windows, to format the drive to use for both the systems, you may visit the link below.
While formatting the drive choose exFAT or FAT32 these both format will support both the OS
(wdc.custhelp.com/app/answers/detail/a_id/3865)
Make sure you have a backup of all your data before formatting.
Hope it helps.
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