Hdd Not Detected In System

[the scouts]

HDD-WD
GB-500
S/NO--WCATR2204250
MDL:WD5000AAKS
R/N:771640
please do help as soon as possible

[Dabert]

A few things you can try to find whether the drive is working or not. First replace the power cable that you are connected to the hard drive. A psu has multiple sata power connectors. Try a different one. If this does not help then try changing the SATA cable. And at last there are multiple sata ports try connecting drive in each of them one by one. Go in bios and check whether the drive appears or not. If not then it looks the hard drive is not powering on. It can be a hardware fault.

[DK_WD]

Hi The Scouts,

As per Dabert update, I agree with them, It could be some more possible reason for the issue like hardware faulty, compatibility, MOBO connector issue, SATA cable issue and BIOS settings. To confirm the possible reason, please try the following steps.

Step 1:
1) Try to use different Port on same Mobo.
2) Try to use different SATA cable.
3) Try to use HDD in another computer.
4) Try a different disk to make sure that the problem is with the Port and not with the original disk.
5) Check the power management in Windows or the BIOS menu as well to see what all options are on and which ones are off.

Try to connect HDD with another working computer as a secondary drive, and run the Windows Data Lifeguard Diagnostics in system.

Please refer to the link below for Windows Data Lifeguard Diagnostics:

{wdc.custhelp.com/app/answers/detail/a_id/940} .

Hope it helps.

[puttynene]

I too agree with Dabert. These could be the possibilities only. If not then take professional help.

[aji9i9]

My HDD is also not accessible and when system start i heard some sounds
like grinding. i have very important data inside.
plz suggest something.

[DK_WD]

Hi Aji9i9,

I am sorry to hear about it. I’d like to check with you, is there any error message when system started? Could you give me some more details about that? If possible, please provide a snapshot and the specific error message.

For the meantime, you may refer to the link below that helps to identify if the noise or sound is normal.

{http://wdc.custhelp.com/app/answers/detail/a_id/568}.

If the sound is abnormal, and your product is under warranty, you may proceed for RMA.

Please check the warranty and RMA services at the link below.

{http://support.wdc.com/warranty/index.asp}.

For more information about warranty support, you may visit to {http://support.wdc.com/warranty/policy.asp?wdc_lang=en} .

For data recovery, you can try the data recover software’s. If the data is very important and you want to recover it, there is possibility to cover by data recovery companies. Here is a link for data recovery companies.

support.wdc.com/recovery/index.asp?wdc_lang=en .

Hope it helps.

[aji9i9]

Thanks for help DK_WD.