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  #1  
Old 16-10-2013
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Join Date: Aug 2013
Posts: 36
WD My Passport drive backup fails with Smartware

I am using a WD My Passport drive of 1TB and after when I updated the Smartware software and try to backup files from the drive then the backup file just gets stuck at copying files. There will be nothing copied and I have to end task to stop this backup process? Is there anything that can be done to solve this problem?
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  #2  
Old 17-10-2013
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Join Date: May 2006
Posts: 2,800
Re: WD My Passport drive backup fails with Smartware

You will have to make your computer to go into standby mode if you want the Smartware software to automatically backup the files that you want or else you will need to set a scheduled backup time. If this doesnt work then try to install the older Smartware 1.6 version and check if this works fine for backup files from your WD My Passport drive.
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  #3  
Old 18-10-2013
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Join Date: Aug 2013
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Re: WD My Passport drive backup fails with Smartware

Thanks for the reply. I tried what you suggested and it didnt work. If I set a scheduled backup time and also if I click the back up now button, nothing works for me. It will simply tell me that the backup is done but in reality nothing is backed up in my computer. I havent tried downgrading the Smartware from 2.0.1 version to 1.6 version but will let you know once I do this.

PS: Where can I download the old version of Smartware?
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  #4  
Old 19-10-2013
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Join Date: Nov 2009
Posts: 792
Re: WD My Passport drive backup fails with Smartware

There are many people who are facing problems with the latest version of Smartware and still the company has not done anything about it. Anyways,I was able to find the Western Digital SmartWare 1.5.1.6 version that you can download from this link. I dont know whether this is the 1.6 version of the software or something else, but in any case you can give it a try.
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