I am having some problem with WD 2go app. Yesterday; I was trying to make the remote access code in My Book Live dashboard from the remote access menu then instead of generating the code, it shows me the runtime error message with the error code 31652. It was mentioned that the code cannot be generated for the mobile device that I am using and I need to check for the network problems. There is no issue with the functioning of the My Book Live but this just canít remote access code. Can somebody help me to get this problem resolved? Thank you in advance.