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Join Date: Mar 2012
Re: My Passport Essential stopped recognizing password for unlocking WD Smartware on mac
Hey friend I am running in to the same issue?? Have you come across a solution for the same?? I have been looking after a solution for the same since two days but I have not yet got any luck. Even I am quite sure that the password that I am entering is perfectly right and I am not missing out anything. I have save the password in the system and it has not been changed and the drive was never shifted as well. It was just there as it is.
I have found a number of people having this issue and it seems to be common with My Passport Essential now a days. I am quite sure that there is something wrong with the software end and not ours. Even I had contacted the WD tech support and had addressed them the same issue but I got the same response from them, saying that I might be entering the wrong password. I was not able to convince them, they just said that I will have to reformat the drive but then just like you I am having some crucial data in the drive which I cannot lose.
I even asked them for any way that i can reset my password but they said that there is no reset or bypass for the Passport Essential as the drive is hardware encrypted by a circuit board. They had suggested me to use the drive in some other case but I did not had any luck with the same as well. I have tried out other solutions of connecting to other computer or using other usb cable but then even they are just not making any difference in my case. I am still not able to access the drive and i am still looking forward to find out a solution for this issue. So if you get any updates on this issue then do share it here, it will be pretty helpful for me as well as for other facing the same.