I would actually recommend to keep the other options to be the issue on hold and consider the driver issue as the basic cause. When I talk about driver as the issue it simply means that you need to troubleshoot this issue as of now. As a matter of assistance, I would enlist what to do, try it out and let me know:
• Check if updated drivers are available through Windows Update. When you check Windows Update, click View available updates to determine if an updated driver is available for your device.
• Make sure that the hardware device is compatible with your computer and with your version of Windows. If the device is not compatible, you will need to find the correct driver. Check the information that came with your device. You can also search for the device on the Compatibility Center website. This website contains a comprehensive list of devices that have been tested to work with Windows 7.
• Many devices require special drivers to work properly. Be sure that you have installed any software discs that came with the device.
• Restart the computer. Restarting might be necessary if the driver requires it or if the driver did not install correctly.
• If the device is a universal serial bus (USB) device, disconnect it and then plug it in to a different USB port. Windows should detect the device and install the drivers, and will notify you if the device drivers did not install properly.
Please let me know if this worked or not.
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