I am using Sony DCR-HC37 Handycam Mini DV Camcorder and I was able to use it with my computer without any problems. Before few days I have formatted my computer and then I have donít clean installation of Windows XP again and I have installed all necessary drivers. I have lost installation CD which comes with my Sony DCR-HC37 Handycam and that is why I have visited official site of the Sony and downloaded required software for it and installed it. now after that when I connect my Sony DCR-HC37 Handycam with my computer and try to use Picture Utility at that time I get error saying "The supported product is not connected". I donít know what is wrong with it. I have tried to connect my Handycam with different USB cable but that does not help me to solve this problem. if anyone have solution regarding this then let me know.