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Join Date: Nov 2010
Re: Imaging device not found error with officejet 4500 G510-g
First of all I would like to say is that this issue is not a big one so you need not have to worry about it. You can easily get out of this problem; make sure that you follow everything as according to my instructions. You can easily make out the way for checking out the Digital Imaging Monitor (DIM).note down whether this DIM is properly installed into your machine; proper installation is not just required but also it should be working fine. And for knowing this entire thing you need to simply follow the below steps:
- First of all make sure to check out the system tray that exists at the lower end right side of the screen, over there you can easily see the existence of DIM. You can see whether DIM is present over there or not.
- Once you notice that DIM is present over there see to it that the PML driver HPZPML is running completely OK, you can do this by typing services.msc into the search box, hope you know where you can get the search box in a windows system; its start button. Now go to the General Tab and then from the startup type dropdown make sure to select Automatic and then click on start. Terminate everything that is opened and the restart the system.
- Now see to it that hpqtra08 and hpqste08 services are running successfully, if they are running properly then do not proceed further and stop the procedure and then get back to the above step. But if you find that both the above mentioned services are not working or running then simply close the Task Manager and then click on Windows icon or start Menu. After that type the following path in the Search option and the files box “C:\Program Files\HP\Digital Imaging\Bin ”. once you type the path and hit enter you will be displayed with the Bin folder. Inside the Biin folder you need to click on the hpqtra08.exe file, after clicking on that exe file you will be asked to restart the machine, click on Yes and allow the computer to get restarted. And when the processes is competed and if the system is restarted make sure that the first thing you do is search for those two find that I have mentioned above i.e. hpqtra08 and hpqste08 services. This time you must find those services but if you are not fortunate enough to get those services then you will have to uninstall and then reinstall the HP software.
- And if you do not find the DIM icon then press CTRL+SHIFT+ESC keys all together at the same time. The Task Manger will be opened, now go to the Processes tab and then select the show processes from all the user check box. Don’t think that the procedure is difficult to follow, there are only two thing that is to be noted, if DIM is present then follow the above steps and if not then do as I said here.