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Thread: Installation of the HP solution center is failing of HP officejet 6500

  1. #1
    Join Date
    Nov 2011
    Posts
    61

    Installation of the HP solution center is failing of HP officejet 6500

    As the title of this particular thread is saying what I wanted to ask you over here. Well I have installed HP officejet 6500 All in one Printer on the computer of mine. when I am trying to do the installation of Solution Center I am getting an error message on the computer of mine which can be stated as follow.’ Solution Center cannot be used because installation of Printer is not complete.’ I am not able to find out why the above mentioned issue is happening into the situation of mine. I am waiting for the prompt replies of yours. Thanks a lot in advanHP LJ 2055dnce.

  2. #2
    Join Date
    Mar 2011
    Posts
    415

    Re: Installation of the HP solution center is failing of HP officejet 6500

    To get the exact root cause of the problem you have to answer following question. Which operating system installed? Is there any changes on the computer? Let me know whether you have installed any security software on the computer? it is possible that it might be possible that it might be interferring with the installation itself. Can you provide the log file of the error message which you are getting on the computer of yours.

  3. #3
    Join Date
    May 2011
    Posts
    296

    Re: Installation of the HP solution center is failing of HP officejet 6500

    In this particular situation I recommend that you should uninstall scrubber and use the following instruction to do the same.
    • Enter %temp% in run.
    • You have to search for the folder which is labeled 7z*****.
    • You should open the folder labeled Util and folder labeled CCC.
    • If you are having HP computer then you have to run L3uninstall.bat if not than you should run L4uninstall.bat.
    • Once you have completed with uninstalling of the scrubber than you should reboot the system.
    • Now again enter %temp% in run and open 7z***** labeled folder.

    Finally you should run the setup.exe and see whether it is working or not.

  4. #4
    Join Date
    May 2011
    Posts
    503

    Re: Installation of the HP solution center is failing of HP officejet 6500

    Looking at the situation which you have mentioned over here I am suggesting following solution which you can try to fix the matter of yours.

    • You should uninstall the printer through the Add/ Remove programs from the control panel of the system.
    • Now you should download software and driver from the official site.
    • Also update the system of yours with Adobe Flash player.
    • Finally you should make an attempt to install the printer.

  5. #5
    Join Date
    May 2011
    Posts
    368

    Re: Installation of the HP solution center is failing of HP officejet 6500

    There could be back ground process which might be interfering with the installation of the software. So you should simply clean boot the computer of yours. once you have completed with the same you can return to the normal startup.

  6. #6
    Join Date
    Jun 2011
    Posts
    869

    Re: Installation of the HP solution center is failing of HP officejet 6500

    You can also do the following thing which you can try to fix the matter of yours.
    You should enter C:\Program Files\HP\Digital Imaging\bin\hpiscnapp.exe into the Program files search window.
    This will pull up the scan application and tell me whether you have done with scanning of the files.

  7. #7
    Join Date
    Jun 2011
    Posts
    467

    Re: Installation of the HP solution center is failing of HP officejet 6500

    Well I am wondering that only one thing which I can do over here is System Restore. This will restore the computer the previously made restore point.

  8. #8
    Join Date
    Jul 2011
    Posts
    555

    Re: Installation of the HP solution center is failing of HP officejet 6500

    After going through the issue and the solution which are provided over here I recommend that you should contact the technical support team on this particular matter. they will work on the same and let you know about the possible solution which you can apply to resolve the issue which you are getting on the computer of yours.

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