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Thread: Not able to fax in Officejet Pro 8500 A909g

  1. #1
    Join Date
    Aug 2011
    Posts
    104

    Not able to fax in Officejet Pro 8500 A909g

    I am using an HP Officejet Pro 8500 A909g. And recently I switched to FIOS Digital Voice service. I would like to know that is there is any other way or any other fix that I can use to send a fax using the HP Officejet Pro 8500 A909g? I am asking you this thing because I am getting error while I am trying to send the FAX using my HP Officejet Pro 8500 A909g. and also I am receiving communication error while going to digital.

  2. #2
    Join Date
    Nov 2009
    Posts
    1,002

    Re: Not able to fax in Officejet Pro 8500 A909g

    according to me you may not be able to use a fax on this line, faxing is inherently an analog service. There are some steps that you can try to help it functioning. The steps are as:
    Change the fax speed
    Setup menu>Advanced fax settings> Fax Speed> Slow
    Turn off ECM
    Setup> Advanced> ECM> Off
    And tell me that Do you have a Voicemail or Answering machine on this line?

  3. #3
    Join Date
    Aug 2011
    Posts
    104

    Re: Not able to fax in Officejet Pro 8500 A909g

    Hey thanks for the fast response. I have tried with your response, and I have spend the time on HP FAQS. I want to know that Are there newer model All-In-One printers that are able to fax analog or digital? Any other suggestion about this topic because you don’t have mentioned the a patch or newer firmware. Please reply me back.

  4. #4
    Join Date
    Nov 2009
    Posts
    796

    Re: Not able to fax in Officejet Pro 8500 A909g

    According to me the response is always an analog service, you may be able to work DSL and VoIP, but it is never a guarantee. Unfortunately, no patches, updates and new models will change that. You can try to contact Verizon to see if you have filters or suggestions, but you can never work with a digital line. I know it's frustrating, but there's not much you can do. You may want to look into getting E-fax or instead of an analog line school.

  5. #5
    Join Date
    Jan 2010
    Posts
    269

    Re: Not able to fax in Officejet Pro 8500 A909g

    Currently I am also using Officejet Pro 8500 and I never face his type of problem as you are telling. And I am also switched to FIOS Digital Voice service, but I am able to send the fax using my Officejet Pro 8500. In your case I will suggest you to change the fax setting, to change the fax setting you can follow the steps as:-
    First you will need to start setup menu and then click the advance fax setting and then fax speed, click on the slow speed. And after that Turn off ECM. Hope this thing will help in your case.

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