HP 2.4GHz Wireless Optical Mobile Mouse not working

[DMYTRO]

Hey guys yesterday morning I purchased New HP 2.4GHz Wireless Optical Mobile Mouse for my cousin. It worked well for one day but now my cousin is complaining that the wireless mouse has stopped working and is not responding to anything. He is using an Acer Desktop (Acerpower M8) computer which is running Windows Vista Operating System in it. Me and my little cousin is unable to figure out what must be causing this problem. Please help me by giving your quality suggestions.

[MACuser]

I would suggest you to check out whether your HP 2.4GHz Wireless Optical (Charcoal) Mobile Mouse is having charge in it or not. You said that you purchased it yesterday and since then you have used it. So there are chances that the charge of your wireless mouse must have drained up and that is why it is not working now and not responding at all. So I would suggest you to first put your HP wireless mobile mouse for charge and then use it. Check if your HP wireless mouse is working properly after getting it fully charged.

[Aandaleeb]

There must be some problem with the installation of your HP 2.4GHz Wireless Optical (Charcoal) Mobile Mouse. You should probably uninstall the mouse from your system and then install it again. You can uninstall the wireless mouse by going to the Device Manager. Go to Start button and then click on the Control Panel. Now select System and Maintenance followed by double-clicking on Device manager option to start the Device Manager Window. Scroll down to USB option and check out on which port your wireless mouse is connected. Right click on the name of the mouse and click on uninstall to uninstall the mouse. Restart your computer. On restart the computer will automatically detect the new hardware and install it in your system.

[Filiberto]

According to me there is some issue with the USB port of your laptop. I would recommend you to insert the USB connector of your HP 2.4GHz Wireless Optical (Charcoal) Mobile Mouse to some other USB port of your laptop. There are chances that the USB port in which you have inserted your mouse must not be working because some reason. So it is better if you check out by connecting the mouse on other USB, both front and rear one. Hopefully that might solve your problem.

[Erubiel]

You must have not installed all the necessary drivers for your HP 2.4GHz Wireless Optical (Charcoal) Mobile Mouse in your Acer Desktop computer. So I would recommend you to install the necessary drivers for your wireless mouse in your Acer desktop by using the original drivers CD which you must have got while you purchased the HP wireless optical mobile mouse. Once you have installed the drivers, restart your system to bring the changes in your system into effect.

[mathews]

Your wireless mouse seems to be malfunctioning because it must be defected. So the best solution for this would be to contact the nearest HP Service center and submit your HP 2.4GHz Wireless Optical (Charcoal) Mobile Mouse for repairing or replacement as per the severity of the damage happened to your wireless optical mouse. If you are unable to find any HP Service Center in the nearby area then you can also send your wireless Mobile mouse for replacement to the store from where you purchased your HP wireless mobile mouse.

[DMYTRO]

Thank you, everyone of you for spending your precious time on solving my issue with my HP 2.4GHz Wireless Optical (Charcoal) Mobile Mouse. It was very kind of you guys to do so and reply your valuable suggestions here on my thread. Thank you a lot for your time and your efforts. After reading your suggestions, I did everything one by one. And within 3rd attempt itself I was able to solve my problem. It seems like the USB port to which my wireless mouse was connected, was not working properly. After changing it to another USB port, everything start working normal and smoothly.

[randyrambo]

Ni hao forums!,

My HP 2.4GHz wireless optical mobile mouse that I purchased with my HP Mini 210 (ten point one inch) "netbook" PC from hp.com online in April, 2011 has stopped working. I had this same problem in June while in China but it mysteriously resolved itself then.

Now today, I unplugged the power, removed the battery, held the power slide button for 20 seconds to discharge the capacitors but that procedure did not resolve the problem.

I uninstalled the mouse software and allowed Windows 7 Home Premium to install the mouse on any of three different USB ports but the mouse still doesn't function.

The built-in mouse pad and pointer works but the mouse does not. I have explored HP's website thoroughly but have not found any satisfaction in an effort to resolve this "defect." I placed a fully charged battery in the mouse so the issue must not be a battery problem.

Is there a software "switch" that I could toggle that might resolve this lame issue?

Please hurry with your answer: randel (at) hawaii (dot) edu

Xie xie ni!,

Randy (Randel) Rambo
Chinese name: "Yuan Bao"

[Catawba]

This is an common issue with this mouse which is faced by many users. The reason is still not found. It can be due to overheating due to less space inside the mouse to dissipate heat. Anyhow there are two things you can try. First download the software by clicking the below link and run it. Before it uninstall the mouse completely. And update our systems bluetooth driver. Later on use the below link to run the fresh setup of its pc suite. Second you can try using a usb support to the mouse. There are certain adapters that can help you for the same.

HP 2.4GHz wireless optical mobile mouse software download

[randyrambo]

Ni hao Catawba and all others in this thread,

I contacted HP today online via the company's "HP Instant Support Professional Edition Active chat" support feature. I almost aborted the chat after waiting 15 minutes but I am glad I didn't because Support Specialist Robin S. fixed me up!

Here's a copy of our chat:

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[Sunday, August 14, 2011 11:14 AM] --*Automatically generated message:
Your support request has been submitted and is in queue. Please wait momentarily while the system connects you with the next available support specialist.

[Sunday, August 14, 2011 11:29 AM] --*Randel Rambo says:
It has been 15 minutes with no response by a support specialist. Please respond my E-mail: randel (at) hawaii (dot) edu. Thank you, Randel Rambo

[Sunday, August 14, 2011 11:32 AM] --*Randel Rambo says:
11:14 to 11:31 AM, Hawaii time.

[Sunday, August 14, 2011 11:32 AM] --*Automatically generated message:
You are now chatting with support specialist Robin S.

[Sunday, August 14, 2011 11:33 AM] --*Robin S says:

Welcome to HP Total Care for Notebook support. My name is Robin. Please give me a few moments while I review your problem description details.*

NOTE: For security reasons, PLEASE DO NOT send credit card information via chat.*

[Sunday, August 14, 2011 11:33 AM] --*Randel Rambo says:
Hello Robin S!

[Sunday, August 14, 2011 11:33 AM] --*Robin S says:
Hi Randel!*

[Sunday, August 14, 2011 11:33 AM] --*Robin S says:
How are you?*

[Sunday, August 14, 2011 11:33 AM] --*Randel Rambo says:
I am fine. Thank you. How are you?

[Sunday, August 14, 2011 11:34 AM] --*Randel Rambo says:
I bet you are busy!

[Sunday, August 14, 2011 11:35 AM] --*Robin S says:
I am sorry, due to high chat volume, there was delay in response.*

[Sunday, August 14, 2011 11:35 AM] --*Robin S says:
As I understand, Wireless mouse id not working with notebook.*
The mouse have fully charges battery ,you have also tried installing drivers for this.*

[Sunday, August 14, 2011 11:35 AM] --*Robin S says:
Is that correct?*

[Sunday, August 14, 2011 11:36 AM] --*Randel Rambo says:
Yes, I have a fresh battery in the device and have uninstalled and reinstalled the device many times.

[Sunday, August 14, 2011 11:37 AM] --*Robin S says:
Okay, let me see how best I can help you.

[Sunday, August 14, 2011 11:37 AM] --*Robin S says:
Could you please if other USB devices are working fine with the notebook?*

[Sunday, August 14, 2011 11:37 AM] --*Randel Rambo says:
Great, I genuinely appreciate your help.

[Sunday, August 14, 2011 11:39 AM] --*Randel Rambo says:
All other devices including the touch pad are working fine.

[Sunday, August 14, 2011 11:40 AM] --*Randel Rambo says:
The system accepts installation of the wireless mouse on any of the three USB ports so the USB ports seem to be working fine.

[Sunday, August 14, 2011 11:40 AM] --*Robin S says:
Okay.

[Sunday, August 14, 2011 11:41 AM] --*Robin S says:
Please connect the same mouse with another computer and check if it get work.*

[Sunday, August 14, 2011 11:44 AM] --*Randel Rambo says:
Okay, I am the process of installing the mouse on a DELL desktop. I'll let you know how it works in a few minutes.

[Sunday, August 14, 2011 11:44 AM] --*Robin S says:
Okay.

[Sunday, August 14, 2011 11:47 AM] --*Randel Rambo says:
I installed the mouse on the DELL desktop and it does not work.

[Sunday, August 14, 2011 11:49 AM] --*Robin S says:
Thank you for confirming this.

[Sunday, August 14, 2011 11:49 AM] --*Robin S says:
Randel, this shows that the issue is with the Mouse and not the notebook.*

[Sunday, August 14, 2011 11:52 AM] --*Robin S says:
Are you with me?*

[Sunday, August 14, 2011 11:54 AM] --*Randel Rambo says:
I installed my failed Logitech mouse on the DELL system too and it does not work either.

[Sunday, August 14, 2011 11:54 AM] --*Randel Rambo says:
So, I have two problematic mice on hand, apparently.

[Sunday, August 14, 2011 11:55 AM] --*Robin S says:
Difficult to say tis. To confirm with this, I request you to check a working mouse with your notebook.*

[Sunday, August 14, 2011 11:56 AM] --*Randel Rambo says:
Okay I am installing a working mouse from the DELL on my HP Mini now.

[Sunday, August 14, 2011 11:57 AM] --*Randel Rambo says:
Okay, the working mouse from the DELL does indeed work now on the HP Mini Netbook.

[Sunday, August 14, 2011 11:59 AM] --*Robin S says:
Thank you for checking this.*

[Sunday, August 14, 2011 12:00 PM] --*Robin S says:
This clearly shows that, the issue is with the mouse and not the HP notebook.*

[Sunday, August 14, 2011 12:00 PM] --*Randel Rambo says:
Your are welcome and I think you helped solve the problem.

[Sunday, August 14, 2011 12:00 PM] --*Robin S says:
It was a pleasure assisting a person like you.*

[Sunday, August 14, 2011 12:00 PM] --*Robin S says:
Is there anything else I can assist you with now?

[Sunday, August 14, 2011 12:03 PM] --*Randel Rambo says:
I have never updated my HP system with any of the Windows Update files. Do you recommend that I accept the installation of any or all of the files. And if I choose not to install any of them, what consequence(s) might follow?

[Sunday, August 14, 2011 12:04 PM] --*Robin S says:
Windows updates and HP updates are required for the system to work fine.

[Sunday, August 14, 2011 12:04 PM] --*Robin S says:
I would suggest you to keep the notebook on automatic update.

[Sunday, August 14, 2011 12:05 PM] --*Randel Rambo says:
Oh no.

[Sunday, August 14, 2011 12:05 PM] --*Randel Rambo says:
Ha, ha, ha.

[Sunday, August 14, 2011 12:05 PM] --*Robin S says:
I hope, I answered your question properly.

[Sunday, August 14, 2011 12:05 PM] --*Randel Rambo says:
Should I start taking Statin drugs too to lower my cholesterol?

[Sunday, August 14, 2011 12:06 PM] --*Randel Rambo says:
I think you did answer the question properly.

[Sunday, August 14, 2011 12:07 PM] --*Robin S says:
Thank you.

[Sunday, August 14, 2011 12:07 PM] --*Robin S says:
Is there anything else I can assist you with now?*

[Sunday, August 14, 2011 12:08 PM] --*Randel Rambo says:
No. Thank you for your great assistance. It has been a pleasure working with a fine support professional like you.

[Sunday, August 14, 2011 12:10 PM] --*Robin S says:
You are welcome.

[Sunday, August 14, 2011 12:10 PM] --*Randel Rambo says:
Keep up the good work. Enjoy your Day. Bye, bye.

[Sunday, August 14, 2011 12:10 PM] --*Robin S says:
Please note down the Service Request number for this chat session: 13607995*

[Sunday, August 14, 2011 12:10 PM] --*Robin S says:
Thank you for contacting HP Total Care Real-Time chat support. If you need further assistance, please contact us again at:*

http://www.hp.com/support/chat*

Chat support is available 24 hrs a day, 7 days a week.*

-----

So, what I have are two failed mice!

I just installed a cord type optical mouse via the first USB port and it is working fine.

I hope this reply is helpful to others.

Hen hao!,

Randy