I need help please. What happens is that my keyboard and touchpad stop working a year after I got my laptop right when the warranty has expired. I tried to load the Windows disk and try to repair, uninstall / reinstalled drivers, made the "flea power" reset, and have even formatted my hard drive but no luck. Basically, my keyboard only works when you boot, but the window after it loads it stops. I can enter bios and use the arrow keys and any keys. It's really irritating because I have called Dell about this situation before and he said it's a software problem and would have to pay to get it fixed because my "security software" has expired. Ended up working again and now it stops again and cannot get it to work. All I did was to shut the laptop down and the next day would not work. My laptop is only a year old and has had several problems since and Dell is useless when it comes to solving problems.