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Thread: Win 7 Printer Problems 0x0000007b and 0x00000002

  1. #1
    Join Date
    Dec 2009

    Win 7 Printer Problems 0x0000007b and 0x00000002

    Hello to all,
    I unable to print using Windows 7 Pro. I am having the problem 2-3 days. It works perfectly when I connect printer, which is shared on a 2003 print server. But after few days I unable to print with it. When I tried to solve this problem I get following error.
    1.When I tried to add port, I get error 0x0000007b.
    2.when I tried to add printer again I get error 0x00000002.
    I don't know why there is Win 7 Printer Problems 0x0000007b and 0x00000002. Please help me to fix this issue.
    Last edited by Conraad; 02-04-2010 at 06:16 PM.

  2. #2
    Join Date
    Nov 2005

    Re: Win 7 Printer Problems 0x0000007b and 0x00000002

    Hey you are not able to print, because your there is problem in installing printer driver. Due to error message your printer driver installation does not start. In this case you have to install Windows 7 compatible driver on your computer to fix this problem. Now your your Printer driver installation program will asked you like whether you want to install network shard printer or you want to install a local printer. Now choose the appropriate option and complete the installation process.

  3. #3
    Join Date
    Nov 2005

    Re: Win 7 Printer Problems 0x0000007b and 0x00000002

    This is a Windows 7 Executive character-mode STOP message. It indicates that a device queue was expected to be busy, but was not.
    If this is the first time you have booted after installing new hardware, remove the hardware and boot again. Check the Microsoft Hardware Compatibility List to verify that the hardware and its drivers are compatible with Windows 7. For information about the hardware, contact the supplier. If you are installing Windows 7 for the first time, check the Windows 7 system requirements, including the amount of RAM and disk space required to load the operating system. Also, check the Hardware Compatibility List to verify that the system can run Windows 7. If Windows 7 is loaded and no new hardware has been installed, reboot with recovery options set to create a dump file. If the message continues to appear, select the Last Known Good option when you reboot. If there is no Last Known Good configuration, try using the Emergency Repair Disk. If you do not have an Emergency Repair Disk, contact your technical support group.

  4. #4
    Join Date
    Nov 2005

    Re: Win 7 Printer Problems 0x0000007b and 0x00000002

    You have to use following steps to add a shard printer.
    1.First click on the start button -> now go to Control Panel -> now open "Devices and Printers" option
    2.Now click on the "Add a Printer" option.
    3.Now choose "Add a local printer" option.
    4.Now choose "Create a new port" -> select "Local Port" as the type of the port.
    5. Now in "Enter a port name" box type your address as in the following format:
    \\[IP address of the host computer]\[The Share Name of the printer]
    And then press Next.
    6.To finish the installation follow the installation. Select correct driver in the driver list while installation.

  5. #5
    Join Date
    May 2006

    Re: Win 7 Printer Problems 0x0000007b and 0x00000002

    As per my knowledge you have to add Windows 7 compatible printer driver to the printer server to get rid out of this problem. You can do this using following steps.
    1.First you have to install the driver on Windows 7 clients.
    2.Now click on the start button -> go to search option and type "mmc"
    3.Now click on the File -> now select Add/Remove Snap-in.
    4.Noe add "Print Management" option. Now select "Specify the printer server".
    5. Now open "Printer Management"->Now go to "Printer Servers"->Now go to "Drivers".
    6.Now right click on it and then select "Add a driver" option.
    7.Now follow the instructions for adding Windows 7 printer driver.
    After this driver will added into the server.

  6. #6
    Join Date
    Sep 2005

    Re: Win 7 Printer Problems 0x0000007b and 0x00000002

    I don't know whether it is working or not, but just try it.
    I think your are using Async RPC with your Windows 7 and that's why you are getting such type of problem. I think this is the reason behind blank driver tab and port tab. In this case you have to disable Async RPC to fix this problem. You can do this by adding ollowing registry key on the Windows 7:

    HKLM\Software\Policies\Microsoft\Windows NT\Printers\EnabledProtocols
    Type: DWORD
    Data: 6

  7. #7
    Join Date
    Aug 2010

    Re: Win 7 Printer Problems 0x0000007b and 0x00000002

    Just want to say that Rawko is correct. The registry entry will fix the issue if you are using a Windows 2003 print server. I ended up just creating a second print server using Windows 2008 R2 server which will also work.

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