Acer Crystal Eye WebCam causing Blue Screen

[RadioActive1]

I recently purchased an Acer Aspire 150-1570, and have been very happy with it ...until today.

The PC comes with a built-in webcam, Acer's "Crystal Eye Webcam". Haven't had any problems with it.

I'm running Windows XP Home and recently did a windows update.

Today, however, when I went to use it, I immediately got a "Blue Screen of Death" from Windows, with the following Stop error:

0x0000007E
0xC0000005
0xEC171B86
OxEBFCF9FC
0xEBFCF6F8

snp2uvc.sys - Address: EC11A90B base at EC111000 Datestamp 47009ae

This is one of the driver files for the crystal eye webcam
dated 5/16/08 v5.8.33.1

Thinking that this was a driver problem, I uninstalled the device and reinstalled the latest version of the driver which I downloaded from the ACER website. That didn't cure the problem. I then tried to restore the driver back to the original driver version that came with the PC when I bought it - same result. So, now I'm kind of stumped.

I'm suspecting that windows update may have caused this, but don't know what the solution is.

Any suggestions would be appreciated.

RadioActive1

"No birds or animals were harmed by this post, however, a number of electrons where severely inconvienced!"

[Rudra.J]

Go to device manager and there locate the web cam driver. Right-Click on it and click properties. There select Rollback Driver. If it works, then great, but if it doesn't work try this : choose to upgrade the driver and select manual installation. And force install the previous driver. May be this could fix the problem... All the best!

[timon]

This issue might occur if a system thread generates an exception that the error handler does not catch.

Solution :

• Make sure that you have sufficient hard disk space
• Update the computer BIOS
• Disable or update device drivers
• Remove unsigned drivers
• Remove all third-party drivers
• Remove third-party remote control services

check here to solve problem http://support.microsoft.com/kb/330182
and http://support.microsoft.com/kb/818888

[Hardwareman]

To work around this problem you need to use the Disk Defragmenter tool, follow these steps:

1. To start the Defragmentation tool, right-click My Computer, and then click Manage.
   
   
2. Click on Disk Management, and then click Disk Defragmenter.
   
   
3. Select a volume to defragment, and then click the Defragment button.
   
   
4. After the Defragmentation Completed dialog box is displayed, click the Close button.
   
   
5. Wait until the Analysis and Defragmentation displays are updated and the volume is enumerated. You may see a Resizing the color image message as the displays are being updated.
   
   
6. Exit the Defragmentation tool.