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Thread: External USB HD won't initialize

  1. #1
    Join Date
    Jul 2009
    Posts
    3

    External USB HD won't initialize

    Hi there,
    I am running Windows Vista SP2.
    I have an external HD connected through a USB cable.
    The HD is Western Digital WD 800 with 80 GB capacity.
    When I plug the HD into the computer it starts installing the driver but it doesn't show in My Computer.
    When I checked the Disk Management under Computer Management it showed that the HD is not initialized.
    When I try to initialize it it gives me the error message "Incorrect Function".

    The HD has been used before and it had data on it.

    Does anyone have any idea what to do?

    Thank you in advance.

  2. #2
    Join Date
    Oct 2008
    Posts
    115

    Re: External USB HD won't initialize

    When you get this error message are you logged in as administrator?
    Is the device functioning well on any other machine?
    Try to format the drive.
    Check this:
    Select Start - All Programs - Accessories - System Tools - System Information - Open Components - System Summary - Problem Devices
    Do you see anything here?

  3. #3
    Join Date
    May 2006
    Posts
    2,339

    Re: External USB HD won't initialize

    Download a diagnostic from the hard drive manufacturer's web site and run it. I hope you have a floppy drive.

  4. #4
    Join Date
    May 2008
    Posts
    1,825

    Re: External USB HD won't initialize

    Connect you hard drive and right on My computer. Go to Properties > Hardware > Device Manager. In the Device Manager look for the new hardware. If it shows any yellow exclamation mark then update the driver by right clicking on it. Once the hard drive is installed properly in the system you will not receive any error.

  5. #5
    Join Date
    Jul 2009
    Posts
    3
    Quote Originally Posted by Saaarc View Post
    When you get this error message are you logged in as administrator?
    Is the device functioning well on any other machine?
    Try to format the drive.
    Check this:
    Select Start - All Programs - Accessories - System Tools - System Information - Open Components - System Summary - Problem Devices
    Do you see anything here?
    Yes I am logged in as administrator.
    The device kind of crashed before, am just trying to save the data. That's why I don't wanna go for the format option.

    After doing that, I saw 4 entries:
    Two of them are Bluetooth peripheral device, 3rd one is Cisco any connect..
    and the 4th one is Microsoft 4 to 6 adapter.

    I don't see any relation to that HD.

    what do you suggest?

    Quote Originally Posted by RoninBlade View Post
    Connect you hard drive and right on My computer. Go to Properties > Hardware > Device Manager. In the Device Manager look for the new hardware. If it shows any yellow exclamation mark then update the driver by right clicking on it. Once the hard drive is installed properly in the system you will not receive any error.
    it is successfully installed and showing as a USB WD hard disk.

    Quote Originally Posted by appy10 View Post
    Download a diagnostic from the hard drive manufacturer's web site and run it. I hope you have a floppy drive.
    I will start working on that now

  6. #6
    Join Date
    Jul 2009
    Posts
    3

    Re: External USB HD won't initialize

    here's the test results:
    Test Option: QUICK TEST
    Model Number:
    Unit Serial Number: N/A
    Firmware Number:
    Capacity: 0.00 GB
    SMART Status: Not Available
    Test Result: FAIL
    Test Error Code: 11-Cable Test::Read diagnostics sector error!
    Test Time: 00:15:11, July 10, 2009

    Test Option: EXTENDED TEST
    Model Number:
    Unit Serial Number: N/A
    Firmware Number:
    Capacity: 0.00 GB
    SMART Status: Not Available
    Test Result: FAIL
    Test Error Code: 11-Cable Test::Read diagnostics sector error!
    Test Time: 00:15:18, July 10, 2009

  7. #7
    Join Date
    May 2008
    Posts
    1,825

    Re: External USB HD won't initialize


  8. #8
    Join Date
    Jul 2009
    Posts
    1

    Re: External USB HD won't initialize

    Quote Originally Posted by abdulthekewl View Post
    here's the test results:
    Test Option: QUICK TEST
    Model Number:
    Unit Serial Number: N/A
    Firmware Number:
    Capacity: 0.00 GB
    SMART Status: Not Available
    Test Result: FAIL
    Test Error Code: 11-Cable Test::Read diagnostics sector error!
    Test Time: 00:15:11, July 10, 2009

    Test Option: EXTENDED TEST
    Model Number:
    Unit Serial Number: N/A
    Firmware Number:
    Capacity: 0.00 GB
    SMART Status: Not Available
    Test Result: FAIL
    Test Error Code: 11-Cable Test::Read diagnostics sector error!
    Test Time: 00:15:18, July 10, 2009
    I'm having the SAME issue, and need a little help. Please reply to this if you know anything about why info would be missing like this.

  9. #9
    Join Date
    Aug 2007
    Posts
    1,098

    Re: External USB HD won't initialize

    Check that cables are working fine where morly its looks like your hard drive problem so check for warranty and if you have warranty claim it that would be best option

  10. #10
    Join Date
    Sep 2005
    Posts
    2,329

    Re: External USB HD won't initialize

    In the disk management console you can format/partition (initialize) the drive.If the hard drive gives you any more trouble, download the hard drive manufacturer's utility to write zeroes to the drive and to test for bad sectors.

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