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Scanjet 5590 HP Director not found

Hardware Peripherals


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  #1  
Old 19-05-2009
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Join Date: Mar 2009
Posts: 33
Scanjet 5590 HP Director not found
  

I have HP scanjet 5590 & was working fine but after formatting the computer Now HP director does not recognize it.

Can anyone help with this...???

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  #2  
Old 19-05-2009
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Join Date: Apr 2008
Posts: 2,330
Re: Scanjet 5590 HP Director not found

Open HP Director each time you use it

Follow these steps to use a workaround to open HP Director each time you use the software. These steps must be repeated each time you use HP Director.

NOTE : If you prefer a solution that does not require a workaround each time you open HP Director, skip to Solution two: Update the HP Director software.
  1. Open HP Director using one of the following methods:

    • From the desktop : On your computer's desktop, look for the HP Director icon, and then double-click it.

    • From the Windows taskbar : Click Start , click All Programs , click the HP or Hewlett-Packard folder, and then click HP Director.

    Although HP Director does not appear to be open , it is open and loaded into the computer's memory, but it does not open in a new window as usual.

  2. Without navigating to another open window, press Alt and Space bar at the same time. The Shortcut menu displays near the top-left corner of the computer.

    Figure 1: Shortcut menu


    If the Shortcut menu does not open, repeat steps 1 and 2 until it does.
  3. Select Minimize from the Shortcut menu.

    HP Director displays (minimizes) as an item on the taskbar (the row of open software programs that appears at the bottom of the desktop screen). If HP Director does not minimize, click Minimize again until it does.

  4. Click the HP Director icon on the taskbar. The software opens and functions normally.

    NOTE : The HP Director window and icons might appear larger than normal, but the software is functional.

  5. Repeat Steps 1 through 4 every time you use HP Director.
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  #3  
Old 19-05-2009
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Join Date: Nov 2005
Posts: 2,326
Re: Scanjet 5590 HP Director not found

Solution two: Update the HP Director software

HP has released an update titled Critical update to resolve an issue with HP Director after installing Internet Explorer 7 to resolve this issue. Use one of the following methods to install the update to resolve the issue.


Method one: Download and install the HP Director update

Follow these steps exactly to download the HP Director update from the HP Web Site. Some of the following steps might require you to navigate away from this Web page. Consider bookmarking or printing this page for reference.

If you prefer to install the update without downloading anything, skip to the next method.
  1. Click here to go to the HP Software Download Page .

  2. In the Enter a product number text box, type your product model (for example, HP Officejet 7115), and then click Submit ( ) or press Enter .

    NOTE: If you are not sure what your product model is, look on the product itself. The model number is usually somewhere on the top or front of the product.

  3. Under Product search results , click your product model.

  4. Click Windows XP under Select your operating system .

  5. Under Update , click Critical update to resolve an issue with HP Director after installing Internet Explorer 7 .

    Figure 2: Example of critical update option on the HP Software Download page



    NOTE: This update may or may not be available for your product. If it is not available, try the next method.

  6. Thoroughly review the information on the critical update page, and then follow the on-screen instructions to download and install the update.
    When the update finishes installing, HP Director functions normally.


Method two: Use the HP Software Update utility to update HP Director

If you did a custom installation when you originally installed the HP software, the HP Update utility might not be installed on your computer. If you cannot find the utility using the following steps, use Method one to install the update.
  1. On the Windows taskbar, Click Start , click All Programs , click the HP or Hewlett-Packard folder, and then click HP Software Update or HP Update .

  2. HP Update opens in a new window.

  3. Click Next , and then follow the on-screen instructions to check for available updates.

  4. HP Update automatically checks for updates available for your product. This process might take a few minutes to complete.

  5. Accept the update titled Critical update to prevent or resolve an HP Director issue .

NOTE : The description for the update is: This update prevents or resolves an issue with HP Director screens which may not function properly after upgrading to Microsoft Internet Explorer 7 .

Follow the on-screen instructions to download and install the update.
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