Way to retrieve the data from WD external hdd

[Sujit15]

I bought, not long ago, an external hard drive Western Digital My Book Essential Edition. I use to put different data, not necessarily vital. Yesterday evening, I dropped my hard disk of the table (about 1m above ground), while working.

Since then, whenever I connect it:
- The "light" lights up when I plug in the USB port, so it's not a cable or like that I suppose
- It is a small ratchet for about 10s, then nothing
- It is not detected by Windows

I have backup lying here with me and so I could try to "reformat" the hdd).

So I'm interested in any advice:
- To try to use again the hard drive
- Precautions to be taken prior to extract the hard drive itself (I do not know if there are any tips, things to know, etc...)

[pddaugusto]

You can try to dismantle and reconnect it in your pc to see if it is recognized by the bios but no guarantee.

[Yitzchak909]

May be call Western Digital for assistance. And read the contract, if they say no than they will definitely help you for data recovery, guaranteed.

[Sujit15]

Thank you for your advice Yitzchak909, but hey from what I understand its a mechanical problem at the head, so it's hot.

[Yitzchak909]

Most likely yes, in the workshop they can recover your data easily and still happy indeed.