I have a Dell 1320c color laser printer, and it won't print black ink. The document would print fine in colored fonts, but not in black. I have cleaned my print heads but still the same problem.
What should I do now? Please help!
I have a Dell 1320c color laser printer, and it won't print black ink. The document would print fine in colored fonts, but not in black. I have cleaned my print heads but still the same problem.
What should I do now? Please help!
It is the print head. Cleaning the heads does not do any good, neither does replacing the ink. What you'll need to do is contact the customer service line and they can replace it for you free of charge. They will set up a case for you - it takes 2-3 business days for the print head to arrive.
Open the Print dialogue box and go to Preferences. Click on the Maintenance tab and run the Nozzle Check. My guess is that will turn up a problem.
If that does not work, then uninstall the drivers, then downloading again from the Dell site and re-install it.
Did you tried connecting this printer on another computer to isolate the problem?
I am agree with SANDESH49. this might be printer head problem. call customers care. they change it.
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