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Thread: Dell 1320c color laser printer won't print black ink

  1. #1
    Join Date
    Nov 2008
    Posts
    1,185

    Dell 1320c color laser printer won't print black ink

    I have a Dell 1320c color laser printer, and it won't print black ink. The document would print fine in colored fonts, but not in black. I have cleaned my print heads but still the same problem.

    What should I do now? Please help!

  2. #2
    Join Date
    Aug 2008
    Posts
    475

    Re: Dell 1320c color laser printer won't print black ink

    It is the print head. Cleaning the heads does not do any good, neither does replacing the ink. What you'll need to do is contact the customer service line and they can replace it for you free of charge. They will set up a case for you - it takes 2-3 business days for the print head to arrive.

  3. #3
    Join Date
    Aug 2008
    Posts
    1,238

    Re: Dell 1320c color laser printer won't print black ink

    Open the Print dialogue box and go to Preferences. Click on the Maintenance tab and run the Nozzle Check. My guess is that will turn up a problem.

    If that does not work, then uninstall the drivers, then downloading again from the Dell site and re-install it.

  4. #4
    Join Date
    May 2008
    Posts
    1,275

    Re: Dell 1320c color laser printer won't print black ink

    Did you tried connecting this printer on another computer to isolate the problem?

  5. #5
    ethrestroh Guest

    Re: Dell 1320c color laser printer won't print black ink

    I am agree with SANDESH49. this might be printer head problem. call customers care. they change it.

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