HP Photosmart ink cartridge problem

**Aasha** · 08-01-2009

Good morning ,the ink cartridge of my printer was empty so i purchased a new one No. 339 - C8767EE) and I had installed it by turning the printer the printer off but the problem is that my printer is not detecting the cartridge therefore I can not use my printer. Thank you for your help

**The Edge** · 08-01-2009

Repeat the procedure, but without cutting the power. The program of the printer did not detect the change of cartridge I think.

**Aasha** · 08-01-2009

I have already done this on several occasions but nothing happens and the error message is displayed. Thank you for your response.

**The Edge** · 08-01-2009

then Try cleaning electrical contacts between the cartridge and the stand with a dry (without water or other product) paper towel . If it persists, you can repeat the same operation using a bit of denatured alcohol.