Resetting the printer can resolve several issues that may emerge. All the steps in the two sections below must be followed completely and in order for these resets to work.
Performing a soft reset
A soft reset, also known as an Electrical reset, can be used to restore the printer to a ready condition when a cartridge, paper, or other printing issues occur. This reset method should be used for the HP Photosmart 100, 130, 145, 230 and 245 printers. Perform a hard reset for all other HP Photosmart printer models.
- Disconnect any USB cables attached to the printer and remove any memory cards from drive bay.
- Restart the computer.
- Unlock the ink cartridge locking clips.
- Remove all ink cartridges.
- Lock down the ink cartridge locking clips.
- Close the main printer door
- Turn the printer off with the Power button and wait for the printer to shut
down before proceeding to step 8.
- Unplug the printer AC adapter from the printer and the wall outlet or surge protector.
NOTE: The adapter itself has an overload trip that may need resetting, but will not reset if power is flowing to it.
- Wait approximately fifteen to forty-five seconds to allow all current to dissipate from printer.
- Re-plug only the AC adapter into the wall outlet then into the printer, but
do not plug in the USB cable.
- Wait for the appropriate missing ink cartridge error to verify that printer
can recognize this error.
- Re-insert one ink cartridge only, to minimize confusion in case one of the cartridges is defective, and print an internal test page.
- If no errors are found, insert the other ink cartridge(s) and ensure that they are functioning by performing internal test pages or calibration pages. If an error occurs due to a defective cartridge, perform the appropriate steps for Resolving Ink Cartridge Rejections.
- After returning to the main Windows screen, reconnect the USB cable to the computer then to the printer.
- Test for printer functionality.