Two Kinds of Printers: Networked and Attached Printers
There are two kinds of printers on campus. Attached printers are those that are directly connected to a single computer. Networked printers are available for use by many users working from many different computers on the network. Print job requests for a particular networked printer are sent to a print queue on the printers.kenyon.edu server.
If an attached printer won't print, here are some preliminary things to check:
- Check to see that the printer is powered on.
- Make sure that the printer cable between printer and computer isn't loose.
- If both computer and printer are on but computer can't find the printer: Turn both devices off and wait 20 seconds. Power printer back on first and then power on the computer.
- If, after all of the above, the computer still can't find the printer, the drivers may have become corrupted and need to be re-installed. Call the dept. liaison for this.
- If the computer can find the printer but it still won't print, check the local print queue screen in the software(Word or WP, for example). A print job may be stuck in the local print queue and deleting it from the queue may help.
If a networked printer won't print: here are some preliminary things to check:
- Check to see that the printer is powered on and the network cable is properly connected to both the printer and the wall jack.
- Check the network print queue to see if any jobs have become stuck. Clear them if necessary (instructions for doing this are given in the next section).
- Try sending a test print job to see if the printer is working.
- If you get a "printer unavailable" error message when trying to view a print queue, the printer server may be down.
- If the print queue appears to be available and a test job causes a "printer busy or error" message, try to ping the printer's IP address to see if it is still communicating with the network. The printer may need to be recycled to reestablish its connection.
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