Replies sometimes picking up the wrong address

Hi

We have recently re-installed our email server (clean installation) and now
some replies are going to the wrong email address causing bounce backs. Our
setup is as follows
AD Controller running Windows Server 2003 R2
Mail server running Windows 2003 R2 SP2 and Exchange 2003 SP2.
Users logon is in the format Firstname and Initial
SMTP Email address is firstname.lastname@example.com

Sometimes when you reply to an email it is sent to userlogon@example.com
instead of the SMTP address. The person who set the Exchange server up
previously has now left and I can't contact them to find out how it was
originally setup. We had to reinstall as a lot of the functionality had
been deleted/corrupted years ago. Any help would be gratefully received.

Thanks
TJ

TJ <noreply@nothere.com.de.fr> wrote:
> Hi
>
> We have recently re-installed our email server (clean installation)
> and now some replies are going to the wrong email address causing
> bounce backs. Our setup is as follows
> AD Controller running Windows Server 2003 R2
> Mail server running Windows 2003 R2 SP2 and Exchange 2003 SP2.
> Users logon is in the format Firstname and Initial
> SMTP Email address is firstname.lastname@example.com
>
> Sometimes when you reply to an email it is sent to
> userlogon@example.com instead of the SMTP address.

Well, that *is* an SMTP address - you just mean, not to the user's *primary*
SMTP address. Check out what's listed as the default/primary in your
recipient policy....I'd expect it be %g.%s@example.com
(given.surname@example.com). Check that, and check that all your users have
the tickbox checked for 'update via recipient policy' in their ADUC email
addresses tab.

See http://support.microsoft.com/default...b;en-us;285136 for more
info on that.

Users can send out only as the default address defined in their mailbox - if
you were making any changes to your recipient policies, etc., it's possible
that the default policy (which is just @example.com - yielding
alias@example.com) may have kicked in for some or all of your users, for
some time. I would personally have *both* in there with the default you
wish.

Note - there's no need to post this to an AD group as it's an Exchange
issue.

> The person who
> set the Exchange server up previously has now left and I can't
> contact them to find out how it was originally setup. We had to
> reinstall as a lot of the functionality had been deleted/corrupted
> years ago. Any help would be gratefully received.
> Thanks
> TJ

Hi TJ, we might need a little more clarification before we can say for sure
what is going on, but here are some things that come to my mind.

So if replies are coming in from the internet to the address
userlogon@example.com , that would indicate to me that at some point that
userlogon@example.com address was their primary smtp address. Are users
getting NDR's when they reply to these incorrect addresses? If so, to fix
it you should probably add userlogon@example.com as a secondary address for
your accounts. That could be accomplished by modifying your existing
recipient policy to add the secondary address or using admodify to update
the accounts in bulk.

When you uninstalled the mail server did you wipe out the Exchange
Organization in the process, or did you just install the server over the top
of itself?
--
Chad
M3 PostMasters
M3PostMasters@nospam.m3tg.com
M3 Technology Group
www.m3postmasters.com

"TJ" <noreply@nothere.com.de.fr> wrote in message
news:OVq5GwaYIHA.6140@TK2MSFTNGP02.phx.gbl...
> Hi
>
> We have recently re-installed our email server (clean installation) and
> now some replies are going to the wrong email address causing bounce
> backs. Our setup is as follows
> AD Controller running Windows Server 2003 R2
> Mail server running Windows 2003 R2 SP2 and Exchange 2003 SP2.
> Users logon is in the format Firstname and Initial
> SMTP Email address is firstname.lastname@example.com
>
> Sometimes when you reply to an email it is sent to userlogon@example.com
> instead of the SMTP address. The person who set the Exchange server up
> previously has now left and I can't contact them to find out how it was
> originally setup. We had to reinstall as a lot of the functionality had
> been deleted/corrupted years ago. Any help would be gratefully received.
>
> Thanks
> TJ
>

Thanks Lanwench this has sorted it and apologies for cross posting - I was
unsure whether this was an Exchange issue or AD. Thanks once again
TJ
"Lanwench [MVP - Exchange]"
<lanwench@heybuddy.donotsendme.unsolicitedmailatyahoo.com> wrote in message
news:eTog2%23aYIHA.2268@TK2MSFTNGP02.phx.gbl...
> TJ <noreply@nothere.com.de.fr> wrote:
>> Hi
>>
>> We have recently re-installed our email server (clean installation)
>> and now some replies are going to the wrong email address causing
>> bounce backs. Our setup is as follows
>> AD Controller running Windows Server 2003 R2
>> Mail server running Windows 2003 R2 SP2 and Exchange 2003 SP2.
>> Users logon is in the format Firstname and Initial
>> SMTP Email address is firstname.lastname@example.com
>>
>> Sometimes when you reply to an email it is sent to
>> userlogon@example.com instead of the SMTP address.
>
> Well, that *is* an SMTP address - you just mean, not to the user's
> *primary* SMTP address. Check out what's listed as the default/primary in
> your recipient policy....I'd expect it be %g.%s@example.com
> (given.surname@example.com). Check that, and check that all your users
> have the tickbox checked for 'update via recipient policy' in their ADUC
> email addresses tab.
>
> See http://support.microsoft.com/default...b;en-us;285136 for
> more info on that.
>
> Users can send out only as the default address defined in their mailbox -
> if you were making any changes to your recipient policies, etc., it's
> possible that the default policy (which is just @example.com - yielding
> alias@example.com) may have kicked in for some or all of your users, for
> some time. I would personally have *both* in there with the default you
> wish.
>
> Note - there's no need to post this to an AD group as it's an Exchange
> issue.
>
>> The person who
>> set the Exchange server up previously has now left and I can't
>> contact them to find out how it was originally setup. We had to
>> reinstall as a lot of the functionality had been deleted/corrupted
>> years ago. Any help would be gratefully received.
>> Thanks
>> TJ
>
>
>